IT Support Engineer

Job Descriptions

We are looking for an enthusiastic IT Support Engineer to ensure our smooth IT operations in order to support requests in a timely manner. You are expected to exhibit excellent interpersonal skills and keep an eye on details.

Roles and Responsibilities

• Setting up the new laptops before assigning them to employees.
• Formatting and resetting the used laptops before assigning them to employees.
• Responding to IT requests.
• Troubleshooting windows, mac, Office 365 applications-related issues across the organization.
• Act as a point of contact for onboarding new joiners across the organizational platforms.
• Diagnose software, networking or hardware issues.
• Providing technical support on-site or via remote-access systems.
• Repairing hardware malfunctions, software issues, and networking problems.
• Tracking and managing work records.
• Compiling job reports.
• Perform internal audits of office devices.
• Setting up network devices, policies and implementing them.
• Ensure internet up time.
• need to communicate and collaborate with ISPs for same

Requirements

• Bachelor's degree in information technology or computer science.
• Proven work experience as a technical support engineer.
• Knowledge of web services, API, and IP-based protocols.
• Real-world experience with Mac and Windows OS.
• Office 365, One Drive, Sharepoint, and Microsoft office application support.
• Working experience in administration with MS Teams.
• Working experience on Exchange and Active Directory is an added advantage.
• Experience with scripting languages such as Perl or Shell.
• Knowledge of computer hardware and networking systems.
• Good time management skills.
• Good interpersonal skills.
• Ability to troubleshoot complex hardware and software issues.
• Excellent written and verbal communication skills.
• Ability to think critically.
• Relevant Microsoft certifications would be an added advantage.

Benefits

• Medical and accidental insurance
• 12 Days PTO
• 12 Days Government Holidays
• 12 Days Sick Leave per year
• 2 days leave as per personal belief
• 5 working days a week
• Festival allowance
• Communication allowance
• Internet allowance
• Yearly salary revision based on performance
• Team building retreats
• SSF scheme*

Interested candidates must apply for the relevant job with cover letter and detailed CV via JobsNepal.

Only candidates under serious consideration for a vacant position will be contacted for the selection.