Customer Service Representative (Hindi)
Prolink Tech Provides is a full-service outsourcing company, offering Chat Support BPO, Digital Marketing, Software Development, and related IT services for your business. Our mission is to drive technological innovation and operational excellence for our clients by leveraging top-tier talent, extensive industry knowledge, and unwavering dedication to meeting each customer's unique business needs. We specialize in assisting Israeli, European, North American, and other global companies in developing their software products, managing chat support operations, implementing digital marketing strategies, and providing comprehensive IT solutions. Our teams, based in Nepal, are carefully assembled and managed to ensure rapid integration, cultural alignment, high productivity, and exceptional service quality.
Details / requirements:
Responsibilities:
- Conduct outbound calls to potential customers in Hindi Language.
- Present, promote, and upsell and cross sell products/services to existing and prospective customers.
- Generate leads and maintain an accurate database of customer information.
- Provide information about products/services, answer questions, and address customer concerns.
- Build and maintain strong customer relationships through effective communication.
- Collaborate with team members to achieve overall team targets.
- Keep records of customer interactions and transactions.
- Follow communication scripts and guidelines provided by the company.
- Stay updated on product knowledge and industry trends.
Note: Preference will be given to candidates located in Kathmandu Valley and available for immediate joining.
Overview
| Category | Customer Service |
| Openings | 1 |
| Salary | Based on experience |
| Position Type | Full Time |
| Position Level | Junior Level |
| Experience | 2+ years |
| Education | Bachelor's degree in Human Resource Management |
| Posted Date | 17 Mar, 2024 |
| Apply Before | 15 Apr, 2024 |
| City | Lalitpur |