Customer Support Representative:

eSewa Fonepay Pvt. Ltd.

eSewa Fonepay Pvt. Ltd., is a wholly owned subsidiary of F1Soft International Pvt. Ltd., F1Soft Group is an innovation engine in digital finance that is helping simplify the lives of millions of Nepalis. Since inception in 2004, we have been helping build a digital ecosystem that connects the Nepal population to essential financial services in simple, affordable and secure ways. The F1Soft Group comprises businesses in several verticals that enable digital transformation and contribute to ecosystem development. Our solutions cater to mobile financial services, eHealth, EduTech, InsureTech, and eCommerce, among others. With over 600 employees, we are Nepal’s leading FinTech company and the highest tax payer in the IT sector. By 2023, we aim to be among the country’s top 5 businesses in terms of revenue and workforce. eSewa App is available for both iOS and Android devices and it's primary web portal is www.esewa.com.np.

Details / requirements:

Customer service representatives interact with customers on behalf of an organization.

Job Description:

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment following up to ensure resolution

  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Keep records of customer interactions
  • Follow communication procedures, guidelines and policies
  • Resolve customer complaints via phone, email, mail or social media
  • Take payment information and other pertinent information
  • Utilize computer technology to handle high call volumes
  • Handle changes in policies or renewals

Job Specification:

  • Should be time flexible and able to work on any shift assigned.
  • Strong phone contact handling skills and active listening
  • Familiar with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
  • Positive Attitude, Attention to Detail, Multitasking,
  • Ability to work under pressure
  • Computer Skills
  • Problem Solving

Qualification: 

  • Candidates must passed Bachelor's Degree
  • Male are most preferred 

Job Overview

Category Customer Service
Openings 4
Experience Please check details below.
Education BBA / BBM
Posted Date 15 Aug, 2018
Apply Before 14 Sep, 2018
City Kathmandu