Hotel front desk

Front Desk Associate

Job Title: Front Desk Associate

Location: Hotel Nova Tara, Saatghumti, Kathmandu

Job Type: Full-time

Reports to: Hotel Operations Manager

About Us:

Welcome to Hotel Nova Tara, a modern retreat in the heart of the city. Housed in a thoughtfully renovated building, our hotel blends classic structure with clean, contemporary design, offering guests a stylish, comfortable base just steps from everything the city has to offer.

In the main building, you'll find beautifully designed hotel rooms—each outfitted with smart features, cozy furnishings, and a minimalist aesthetic that balances form and function. Just next door, our separate apartment building offers spacious, fully equipped units ideal for extended stays or guests who want a little more room to settle in. Whether you're here for a quick visit or a longer escape, Hotel Nova Tara provides the flexibility, location, and design-driven comfort to make you feel right at home. With warm, intuitive service and a prime central location, Hotel Nova Tara is the perfect place to stay, work, and explore.

Position Summary:

We are seeking a friendly, professional, and organized Receptionist to be the face of our hotel. As the first point of contact for our guests, you will play a key role in creating memorable first impressions and ensuring a seamless stay.

Key Responsibilities:

• Greet guests warmly and professionally upon arrival and departure
• Handle check-ins and check-outs efficiently using our property management system
• Answer phone calls, emails, and inquiries with courtesy and accuracy
• Provide information about hotel amenities, local attractions, and transportation
• Manage reservations and coordinate with housekeeping and maintenance staff
• Process payments and maintain accurate billing records
• Address and resolve guest concerns or escalate as necessary
• Ensure the reception area remains clean, organized, and welcoming
• Uphold security procedures, including guest ID verification and emergency protocols

Qualifications:

• Previous experience in a front desk or customer service role is preferred
• Excellent verbal and written communication skills
• Strong interpersonal and problem-solving abilities
• Comfortable using computer systems; experience with hotel management software a plus
• Professional appearance and demeanor
• Ability to multitask and remain calm under pressure
• Minimum +2 Completed; hospitality training is a plus

Why Join Us?

• Competitive salary based on experience and skills
• Work in a newly renovated, design-forward hotel
• Be part of a close-knit and passionate team
• Located in the vibrant Saatghumti area, Thamel
• Opportunities for growth and professional development in hospitality