Front Desk Officer

• Must be available working for early morning shift
  
• Must be presentable and pleasing personality
• Must be fluent in written and spoken English
• Must have multiple social media handling knowledge
• Must have strong communication skills
• Computer literate in use of MS Office Packages, Google Suite, E-mail and internet
• Technical knowledge in areas related to office management and front desk
• Develop interest and information of the query seeking students
• Demonstrated ability to be self-directed, creative, and confident to effectively interact and communicate with academia, students, and other stakeholders
• Strong interpersonal skills, ability to build rapport with external contacts, and dedication to follow up

Job Description

• Answer the telephone and take messages or forward calls in a professional and well- manner
• Handle social media customer service in a professional and well- manner
• Schedule and confirm appointments, class enrolments, and calendars
• Greet customers, clients, and other visitors
• Check-in visitors and direct or escort them to the concerned department and team member
• Inform other employees of visitors’ arrivals or cancellations
• Class management like inform students of class cancellations and other updates
• Enter customer information into the organization's database according to the destinations
• Copy, file, and maintain forms or electronic documents
• Represent and provide the organization’s services and necessary information to customers, clients, and other visitors
• Duly perform assigned task by the other authorized team member
• Co-ordinates with counselors and handle basic queries and appointments