Exam Supervisor

Supervisor Role Profile

Role Supervisor

Purpose of job

To ensure that any test administered by the British Council runs smoothly on the test day/s and that all assigned test day duties and standards are met.  

Context and environment

The British Council provides access to English Language and other UK qualifications through its Examinations Services. The UK qualifications and assessments that we provide have the power to change people’s lives, enabling them to access life, study or work opportunities overseas or in their own countries. Qualifications and examinations are one of the most powerful drivers of improvements in teaching, learning and professional practice.

The British Council Examinations Services administers a wide range of UK exams on behalf of UK based Exam Boards and awarding bodies. These include English proficiency exams such as IELTS on Paper, IELTS on Computer, Foundation English Test, Cambridge English and Aptis, school exams such as IGCSE, O and A levels for Cambridge International Education (CIE), a range of professional and university qualifications such as ACCA (accounting). In Nepal, we run exams in Kathmandu, Butwal, Biratnagar, Birtamod, Banepa, Chitwan, Ghorahi, Hetauda, Itahari, Nepalgunj and Pokhara.

You will be part of a wider team of exams venue staff expected to support the delivery of a variety of tests in various locations. You will be required to work very closely with British Council Examinations Services staff, other venue staff and venue service providers to ensure the test days run smoothly.

Venue Staff General Roles and Responsibilities (Applicable to all Designations) 

You will be accountable for maintaining the integrity and reputation of the British Council and the various examination boards by ensuring that tests are delivered to prescribed customer service, security and administration standards. You will also be accountable for promoting a positive image of the British Council by providing a high standard of customer care on the test day.

Responsibilities:

• Report promptly to test venue at agreed time. In case of any delays or if unable to get to the test venue, inform the appropriate test day or British Council Examinations Services staff in a timely manner.  
• Follow all relevant standards & procedures, based on training and reference materials provided by the British Council Examinations Services and the relevant Exam Boards.
• Enable good customer flow by giving candidates clear direction and answering their enquiries.  
• Ensure that candidates follow the agreed exam procedures regarding the location and security of their belongings.  
• Conduct candidate entry, exit, identity checks and Test Day Photography procedures according to exam requirements.  
• Attend all briefing and training sessions as requested by the BC Exams.  
• Ensure special arrangements are provided as required.  
• Be familiar with the emergency procedures for the test day venue.  
• Invigilate examinations to the standard required by the British Council Examinations Service and the relevant Exams Boards.  
• Actively monitor candidates during tests to make sure that there is no violation of test conditions.  
• Support the supervisor to ensure that candidates have a positive and consistent test day experience and a positive image of the British Council.
• Ensure all material is accounted for and handed over securely to the supervisor.  
• Complete and maintain accurate records of exam assignments. Complete all reports, logs and claims accurately as required by British Council Examinations Services.  
• Follow all relevant guidelines and policies in the areas of: Data Protection, Safeguarding, Adults At Risk, Health & Safety, Equal Opportunities and Diversity, and Anti-Fraud. 
• Report any safeguarding concerns/incidents, emergencies or breaches of security to the appropriate test day supervisor.
• Work with the test day supervisor to promote and ensure the wellbeing of candidates at all time. In case of emergencies, follow correct procedures and involve appropriate authorities as required.
• Additional duties in line with the role may be required. These may include duties in British Council back office for various activities, ushering at events conducted by British Council and exam boards associated with the British Council.  
• To ensure hall is set up, manage VS and to invigilate exam venues according to UK Exam board and British Council requirements.
• To monitor the exam venue security, as per British Council requirements.
• To manage exam confidential material, as per British Council requirements.
• To manage exam candidates.
• To provide appropriate customer care, as per British Council requirements.
• To provide support to the British Council, to manage pre and post exam issues.
• To assist British Council staff members during various internal (British Council) and external (UK exam boards) audits.
• To maintain the integrity and security of the exam (including pre and post exam stages).
• To develop a conducive work environment at the exam venue for VS.
• Exam invigilation duties in Outreaches.
• Flexibility to work beyond the prior agreed work schedule as per business needs.  
• Ability to work with a team of individuals of diverse backgrounds.
• Good communication skills (English and Urdu).
• Ability to manage large groups of candidates.
• Understanding of British Council’s role in Pakistan.
• Complete all mandatory training modules: Data Protection, Safeguarding, Health & Safety, Equal Opportunities and Diversity, Anti-Fraud, Identify Checks., etc
• The British Council takes the welfare and safety of children very seriously and as such your behaviour is expected to be in line with British Council’s Safeguarding Policy- and Safeguarding Code of Conduct. Irrespective of your individual role, you will have the responsibility for safeguarding and promoting the welfare of children and adults and supporting the implementation of these policies.

Training and development:

• Attend all briefing and training sessions as requested by the British Council Examinations Services Centre.
• Complete all mandatory training modules: Data Protection, Child Protection, Health & Safety, Equal Opportunities and Diversity, Anti-Fraud, Identity Checks as required

Key relationships: (include internal and external):

• Invigilation group at the relevant exam venue (internal).
• British Council staff (external).
• Exam candidates (external).
• Examiners.
• Test venue partners.
• Local representatives of the UK exam boards.
• GCE school/ACCA CBE institutes/UOL representatives, etc.

Accountabilities, responsibilities, and Main Duties: Supervisor

• Ensuring hall/room is prepared (including seating plans, clocks, desks and chairs’ setting, branding etc.)
• Inspection of the venue to ensure arrangements meet agreed requirements and standards Operations Requirement.
• Ensuring necessary equipment, material for candidate, signage, branding and seating arrangements and plans are in place and ready to be used as required, including material movement to the exam venue.
• Where possible, resolve issues that arise on the day according to procedures.
• To hold pre-examinations briefing with VS before every examination.
• Management of exam candidate’s entry and welcome.
• Making Examinations announcements.
• Supervision of exam candidates during the exam conduction.
• Follow the British Council required Dress Code.
• Ensuring candidate identification check.
• Ensuring right question papers are with candidates.
• Ensure all examinations documents are prepared and filed.
• Delegation and monitoring of VS duties.
• Ensure questions papers remain under British Council custody as per regulations. 
• Management of security of exam venue.
• Assistance to the British Council staff members as per the exam/ British Council requirement.
• Pre-exam & post exam support to the British Council.
• Conduct exam in a child safe environment.
• Evaluate and monitor VS performance.
• Adhere to the British Council code of conduct.
• Setting up of the venue according to the CP, health and safety policy of the British Council.
• Management of smooth exams in the challenging environment of security alerts.  
• The British Council takes the welfare and safety of children and adults very seriously and as such your behaviour is expected to be in line with British Council’s Safeguarding Policy and Safeguarding Code of Conduct. Irrespective of your individual role, you will have the responsibility for safeguarding and promoting the welfare of children and adults through supporting the implementation of these policies.

Skills 

Punctual and reliable. Schedules are fixed in advance and it is essential that assistant supervisors arrive on time to ensure the exam starts on time. 

A good working knowledge of spoken and written English (minimum of B2), as well as the local language. Exam instructions are given in either English or the local language, as defined by the Exam Board. Venue staff may be required to use only English when communicating with both candidates and colleagues at exam venues. 

To demonstrate level of spoken and written English, assistant supervisors will be asked to either provide a certificate of a recognised English Language test or may be required to sit an APTIS test (speaking, listening, reading and writing) as part of the application process.

Good attention to detail. Procedures vary for different Exam Boards and types of exams, and these must be followed with precision for each type of exam. 

Customer service and people skills. Our exam candidates include a wide range of people from different backgrounds who may be nervous on the day of their exam and need to be dealt with politely, confidently, calmly and efficiently. It is essential that our venue staff have the ability to understand and respond effectively to customer needs and deliver high quality service. 

Basic computing skills. Electronic equipment and internet-based software is used to prepare and deliver examinations. It is essential that assistant supervisors be familiar and comfortable using these tools and use the internet on a regular basis.

Managing people and holding people accountable. Assistant supervisors will direct the activities of a number of examiners, invigilators and marshals who are allocated to the test. Assistant supervisors will need to have the skills and authority to ensure that all staff follow appropriate procedures. 

Education. A Bachelor’s Degree or equivalent

Other important features or requirements of the job 

(e.g. travel, unsocial/evening hours, restrictions on employment etc) 

• You will be paid on an hourly paid basis.
• You may be required to work weekends (Saturdays and /or Sundays), public holidays, extended hours in the early morning or late evening. You must have the flexibility to work beyond the prior agreed work schedule.
• Some assistant supervisors may be required to travel, including overnight stays. During the recruitment process, you will be asked to indicate your willingness to travel.
• You will be required to supervise candidates through vigilant observation. The role requires long hours of standing and movement.
• You must be able to legally work in the country of appointment.
• British Council pre-recruitment checks will be required for shortlisted candidates, including background checks & police verification.
• Although there may not be a prescribed uniform for your role, while carrying out your duties, you must always be dressed in line with the cultural expectations of the country you are working in and your position in accordance with your role as representing the British Council.  However, it is
• Recommended that you wear soft comfortable shoes.  Noisy shoes and distracting jewellery are not permitted.

Click Here for the application form.

Application Procedure

Application deadline: 15 February 2026, (Sunday)

Application submission email to: vscommunication.nepal@britishcouncil.org

Email subject line for submission:  Applicant Name – City – Exam Supervisor Application

Note: Application is open for - Birtamod, Butwal, Biratnagar, Chitwan, Itahari and Kathmandu