Director/Assistant Director/Manager - Technical

Sagar Group

Since 1995, Sagar is continually redefining and setting new milestones in delivering cost-effective solutions and quality service in different IT and electronic sectors and help create a positive competition in the market. Our motto remains unchanged; always strive to provide the Nepali market with the best of product, and in that journey, we have expanded. Now our services are not only limited to IT but also Micro-Financing, Wellness & Spa, Hospitality, and Media & Events; resting has never been an option when we can always move forward. With a humble beginning from Banepa, Kavre, a small town in the outskirts of Kathmandu, our journey started as a Desktop Publishing Service Organization firm a single company with limited funds, resources, and workforce. Two decades later, the small desktop company has transformed into Sagar Group, a combination of different companies, world-renowned brands, carrying out multi-activities simultaneously. Sagar Group is a nation-wide influencer today and stands as a proud example of hard work. With continuous effort, Sagar Group is now a very reputed name with more than 100 staff, 14 subsidiary companies, 12 international brands and one brand that is from Nepal and for Nepal. We currently have over 300 dealers and a massive base of 1 million+ satisfied customers. We have been able to achieve all this through a business built on trust and a mutual understanding of providing quality service and most importantly believing in “Possibilities Unlimited.” Partnering with individuals and firms of different scale across Nepal, Sagar Group today is involved in various sectors as ranging from IT to Hospitality and has customized its technologies and workforce implementation to meet the local requirements while also providing best cost-effective performance. Sagar Group currently distributes 12 world-renowned brands, and those brands are Brother, Kaspersky, Totolink, Konica Minolta, NEC, MicroPack, Zebex, Mitsubishi Electronics, x-Lab, IDP, Honeywell & Zonerich to dealers in wholesale rates without any price difference. We treat all our dealers alike; with care. On the other hand, we have five retail stores which deal with customers up close. Similarly, we have two finance and investment companies which specialize in micro-financing revenue from the locals and invest it in various sectors. Sagar Group believes in having strong ethical values that allow us to make business dealing with honesty, integrity and full transparency. This value reflects even in how we deal with not only with business firms but also with co-workers, staffs; ultimately helping us to maintain a positive exposure. We forever believe in bringing innovative ideas together, help create a community of people who believe that anything can be achieved with diligence and strive for “Possibilities Unlimited.”

Detailed Job description / requirements:

Job Category: Director/Assistant Director/Manager - Technical

Job Level/Post: Senior Level

No. of Vacancy: Few

Salary Range: Rs. 30,000 - Rs. 50,000 (Based on your experience)

Minimum Contract: 2 Years

Termination Application Submit: Min. before 2 months

Academic Degree: Bachelor’s Degree:

Priority Others: 2 Wheeler license with Vehicle

Job Description

  • Manages technical service-related operations for the organization.
  • Oversees the work of IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications.
  • Oversees IT support department staff, including education and training.
  • Ensures that physical inventory levels are monitored and replenished as needed.
  • Responsible for designing and implementing improved process or operational policies.
  • Recommends changes to products or services to fulfill customer needs.
  • Manages subordinate staff in the day-to-day performance of their jobs.
  • Ensures that project/department milestones/goals are met and adhering to approved budgets. 
  • Coordinates training and orientation for new technology users and helps them become familiar with equipment and networks
  • Organizes support, troubleshooting, and repair for IT equipment and networks
  • Monitors online security for users and networks and takes appropriate steps to address security breaches if necessary
  • Advises human resources colleagues on staffing needs and participates in the hiring and training process
  • Manages departmental budget and tracks spending on equipment and staff
  • Develops and maintains emergency plans to address equipment, power, or security failure to ensure preservation of technology and data
  • Has a thorough understanding of available technology and researches to learn about innovative solutions and new releases
  • Attends and presents at trade shows and technology showcases to remain up-to-date regarding new developments
  • Follows up on and takes responsibility for unresolved issues or escalations

Job Specification

  • Min. 2 years of experience in Managerial Level/ Supervisor Position  
  • Knowledge of Printer and Photo Copy solution, Projector, Router, PABX, POS, Networking, CCTV, Server
  • Experience in total dissemble and assemble of products 
  • Should be able to understand service manual and technical documents to resolve the issues accordingly 
  • Experience in handling and supervising support ticket and support issues
  • Experience in ERP Software will be added benefits 

To Apply: Kindly go through the link below;

https://lnkd.in/feq3vc4

Job Overview

Category Technical
Openings Few
Position Level Full Time
Experience 2+ years
Education Please check vacancy details
Posted Date 04 Aug, 2019
Apply Before 03 Sep, 2019
City Kathmandu