Customized Trips Manager

BM Nepal Pvt. Ltd (Subsidiary Company of Bookmundi)

B.M. Nepal Pvt. Ltd. is located in Lainchaur, Kathmandu, and is working on bookmundi.com, on behalf of Bookmundi ApS, our mother company located in Denmark. Bookmundi.com is a global travel booking portal, selling holidays and tours in more than 130+ countries. You can visit our website at https://www.bookmundi.com to find out more about us.

Detailed Job description / requirements:

Customized Trips Manager


We are looking for a motivated professional, who can lead our Customized Trips department. Your goal will be to provide outstanding service to our clients who are searching for tailor-made, customized trips around the world by developing effective procedures, closing the gaps between clients and service providers, ensuring excellent customer service, and setting lead-to-booking conversion goals, and optimizing to reach those.


To qualify for the role, the ideal candidate will have to be an excellent communicator (written and verbal English), and proven past experience in managerial/leadership roles. A problem-solving attitude, interpersonal skills, attention-to-detail and an analytical mind in general will be an added bonus. 


This is a position with a lot of responsibilities, and requires a hands-on approach. Your ultimate goals would be to drive more leads; improve the lead-to-booking conversion; as well as increasing the repeat customer ratio via an excellent service for delivering customized trips around the world. Aside from focusing on improving the business, you will also work and coordinate with the Customer Service department to ensure consistency in service.



Roles and responsibilities:

  • Responding to customer service issues in a timely manner.

  • Processing daily customized trip requests and bookings in a timely manner. 

  • Creating effective procedures, policies, and standards for processing of customized trips.

  • Recognizing and filling the gaps between the trip planner requests and the service providers.

  • Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.

  • Maintaining accurate records and documenting all customer service activities and discussions within the customized trip department, including generating the right customer feedback loops to continuously improve the service. 

  • Hiring and training new representatives for the Customized Trip department when necessary.

  • Staying informed on the latest industry techniques and methods.


Requirements:

  • Great command of written and verbal English! You will deal with customers and travel experts from all around the world.

  • Good understanding of management practices and techniques.

  • Managerial skills/experience is preferred.

  • Process-driven person who pays attention to details.

  • A person with a strong drive to continuously improve the business.



Skills:

  • Analytical mindset 

  • Team player

  • Good time-management skills

  • Strong interpersonal communication skills

  • Fast and keen learner

  • Self-driven

  • Ability to pay attention to details while maintaining oversight of the bigger picture 

  • Vigilance over company and industry dynamics



ABOUT B.M. NEPAL PVT LTD


B.M. Nepal Pvt. Ltd. is located in Lainchaur, Kathmandu, and is working on bookmundi.com, on behalf of Bookmundi ApS, our mother company located in Denmark. Bookmundi.com is a global travel booking portal, selling holidays and tours in more than 130+ countries on behalf of local and global suppliers. You can visit our website at https://www.bookmundi.com to find out more about us.


WHY CHOOSE US? 

  • Grow as a person through exposure to a multicultural work environment

  • Potential for career advancement

  • Be part of an amazing and passionate team

  • Five days’ work week - 40 hours a week 

  • Attractive salary packages based on your qualifications and experience 

  • Medical and accidental insurance

  • Festival allowance  

  • Sponsored healthy lunch at the office 

  • Employee referral programs 


Interested candidates are requested to send their resumes and cover letter with their salary expectations to hr@bookmundi.com 



                                               < We are always looking for great people>



Job Overview

Category Administrative / Management, Travel & Ticketing
Openings 1
Salary Rs. /
Position Type Full Time
Position Level Senior Level
Experience Please check vacancy details.
Education Please check vacancy details
Posted Date 04 Jan, 2023
Apply Before 03 Feb, 2023
City Kathmandu