Customer Support Officer

Codewing Solutions is changing the way people around the world create websites. We empower small business owners, DIYers and Entrepreneurs to easily make their internet presence known with our user-friendly products that have been downloaded more than 10 million times!

Our popular products include Rara Themes (5M+ downloads) which offers WordPress themes in various niches, Blossom Themes (5M+ downloads) which offers feminine WordPress themes and WP Travel Engine (the world’s leading travel booking plugin). 

Our other products include Docs2Site (productivity tool for bloggers), Sajilo CV (CV builder for Nepali market), Affiliate X (WP plugin for affiliate marketers), Wheel of Life (lead generation plugin for coaches) and Delicious Recipes (recipe WP plugin).

We are a team of passionate people who love to create digital products and make the web a better place. Working with Codewing will provide you with an opportunity to empower others digitally and grow your career. 

BASIC JOB INFORMATION

Vacancy: 2

Position: Customer Support Officer

Job Level: Junior

Job Location: Chandol, Bishalnagar

Application Deadline: 25th June 2023

JOB DESCRIPTION

• Provide support via email by answering support questions asked by the customers.

• Ability to clearly communicate with customers 

• Ability to work effectively as part of a team, sharing knowledge and working together

QUALIFICATION REQUIRED

• Previous experience in a customer service role would be beneficial but not essential.

• Knowledge about WordPress will be good but not mandatory.

• Good spoken and written english 

BENEFITS:

• Work with a team who are passionate and have a proven record of building world-class products

• 5 working days and 2 day weekend

• Medical and Accidental Insurance

• Dashain Bonus 

• Referral Incentives

• Free lunch and snacks

• Unlimited coffee and tea

• Flexible working hours

• Annual Performance Appraisal

• Performance Bonus

• Social Security Fund

• 30 days paid leave annually 

• Training and Engagement Programs (such as futsal, office trip, leadership training and workshops)

How to Apply?

To apply, send an email to “hire@codewing.co”  (NOT .com) with the Subject Line: “Application for Junior Customer Support Officer” with the following attachments:

Your CV
Links or documents of any written material you may have written in the past
Also provide an answer to the following questions in your email:

• It is often said that the customer is always right or even the customer is King. Do you agree or disagree? Please explain with an example. 

• How would you respond to a customer if the customer is talking rudely with you?