customer Service Representatives(Preferably Female)

Brothermart Pvt Ltd

Brothermart is a leading e-commerce platform dedicated to providing high-quality products and exceptional service to our customers in Nepal. We are committed to revolutionizing the online shopping experience and connecting people with the products they love. We Specialized in dealing with different Electronics and Gadgets Product

Details / requirements:

Other Qualification/Skills: 

  • Amazing customer service skills
  • Excellent communication skills both written and verbal in English
  • Problem-solving skills and solution-focused
  • Exceptional attention to detail and accuracy
  • Excellent time management skills and prioritization of workload 
  • Ability to follow instructions and work autonomously to achieve deadlines

Duties and Responsibilities

  • Provide excellent face-to-face or in-call customer care services
  • Generate Sales Leads and Process orders efficiently 
  • Assists customers to make their best decisions regarding products by handling all the queries.
  • Resolve issues and complaints from customers by providing them with appropriate information
  • Responsible for following up   with customers when necessary
  • Maintain an accurate Customer Relationship Management (CRM) database by timely  updating customer’s information
  • Enter data with high accuracy keeping attention to the details on a daily basis
  • Take additional responsibilities as and when required. 


Category Customer Service, Front Desk / Reception
Openings 3
Salary Rs. - 15000 to 20000 /
Position Type Full Time
Position Level Senior Level, Junior Level, Entry-level
Experience Fresh Graduate
Education 10+2 in management
Posted Date 22 Aug, 2023
Apply Before 21 Sep, 2023
City Kathmandu, Bhaktapur, Lalitpur