Customer Service
Job posted on 23 Aug, 2016
Apply before 22 Sep, 2016
Foodmandu Pvt. Ltd.
Foodmandu is an e-commerce company providing on-demand food delivery service across Kathmandu and Lalitpur. Having started its operation in 2010, Foodmandu has now grown to more than 100 employees serving 60000+ customers from 200+ partner restaurants. We are a customer centric company with high focus on client satisfaction. We are a transparent business with high governance standards and private equity investment.
Details / requirements:
CUSTOMER SERVICE
Job Type: Full Time/ Part time
No Gender Bias/ No Age Bar
Number of vacancy: Few
Salary: Negotiable
SCOPE OF ROLE
- Interact with customers to provide and process information in response to inquiries, concerns and request about products and services.
- Qualification and Skills
- Having a Bachelor’s degree in management or equivalent field,
- Experience in customer service or hospitality industry will be a plus,
- Having good working knowledge of basic computer applications,
- Proper handling of customer and active listening to understand customer needs,
- Demonstrate an audible, friendly, professional and well-mannered speaking voice,
- Capable of dealing calmly and politely with public under stressful conditions,
- Ability to make logical and quick decision in difficult situation,
- A team player with problem solving skills,
- Ability to multi-task, prioritize and manage time effectively,
- Ability to withstand criticism and irritated people,
- Excellent verbal and written communication skills in both Nepali and English.
KEY ROLES AND RESPONSIBILITIES
- Answer phone calls and respond to customer inquiries regarding products and services,
- Recommend product or service by collecting customer information and analyzing their product and service needs,
- Handle and process online and telephonic orders,
- Mobilize delivery staffs in wise, effective and efficient manner,
- Ensure excellent service standards and maintain high customer satisfaction,
- Know the company’s products and services and stay updated with the related issues,
- Promptly identify and resolve customer issues and follow up to ensure resolution,
- Contribute to team effort by accomplishing related results as needed.
SPECIFIC REQUIREMENTS
- Should be willing to work in evening shift,
- Should be willing to work in weekends and public holidays,
- Having a driving license and personal bike will make a plus.
Overview
Category | Customer Service |
Openings | Few |
Experience | Please check vacancy details. |
Education | Graduate (Bachelors) |
Posted Date | 23 Aug, 2016 |
Apply Before | 22 Sep, 2016 |
City | Kathmandu |