Client Success Officer
Who we are ? In the informal sector, audits on micro-enterprises are nearly impossible. As such, microfinance business loans and personal loans often have the same interest rate. Aloi Private Limited is one of the first digital innovations which provides loan insight software for financial institutions to disburse digital loans that can only be spent within an ecosystem of accredited vendors. Through our software, you can monitor loan end-use, view real-time insights similar to automatic audits on microenterprises. With Aloi, microfinance institutions are assured their loans are used towards productive assets to increase the repayment probability and help lower interest rates. Our Mission Power affordable financing for last-mile micro-entrepreneurs through growing trust with technology. Our Vision Unlocking affordable impact-targeted financing to grow a green economy led by grassroots micro-enterprises.
Details / requirements:
Position Overview
We are looking for an enthusiastic and result-driven Client Success Officer who will be responsible for building and maintaining strong client relationships, ensuring accurate documentation, and addressing client needs proactively. The ideal candidate is client-focused, an excellent communicator, and passionate about creating exceptional client experiences.
Key Responsibilities
- Lead Generation & Onboarding:
- Identify and generate high-quality leads of potential PTOs (individuals, samitis, cooperatives) in the automotive sector.
- Design and execute outreach campaigns in coordination with field teams and partners.
- Develop and manage a structured PTO pipeline and maintain accurate records.
- Work closely with financing institutions to pre-qualify and onboard viable operators.
- Stakeholder Engagement:
- Build and maintain strong relationships with key automotive sector stakeholders.
- Represent Aloi in relevant stakeholder meetings.
- Gather market intelligence and update product and partnership strategies accordingly.
- Project Training & Field Monitoring:
- Coordinate and supervise training sessions for PTOs (financial literacy, technical use, digital platform).
- Work with implementing partners to ensure smooth delivery of training and field support.
- Monitor project activities and provide feedback for continual improvement.
- Repayment Monitoring & Risk Tracking:
- Coordinate with the banks and product teams to track repayment behaviour and flag risks early.
- Engage with samitis/cooperatives to facilitate timely collections and build trust.
- Regular follow ups with the PTOs and stakeholders for effective repayments.
- Documentation and File Collection
- Coordinate daily with PTOs, vendors, and samitis for the collection, verification, and management of documents required for financing and subsidy submissions.
- Support onboarding of clients by verifying eligibility, collecting documentation, and entering data into Aloi systems
Required Skills and Qualifications
- Proven experience with lead generation, client onboarding, and stakeholder management in the automotive industry.
- Strong understanding of the Nepali automotive ecosystem, financing mechanisms, and commercial vehicle usage.
- Excellent communication, negotiation, and interpersonal skills.
- Fluency in Nepali and English (written and spoken).
- License and personal vehicle for travel.
Company Benefits
- 5 working days (Sunday to Thursday)
- Retirement Fund benefits in addition to the gross salary.
- Paid leave benefits.
- Flexible working hours.
- Professional Training and Development opportunities.
How To Apply:
Interested candidates can send us their applications at careers@aloi.global by 1th June 2026.
Overview
| Category | Business Development |
| Openings | 2 |
| Position Type | Full Time |
| Position Level | Mid Level |
| Experience | 1+ years |
| Education | B. Com./BBS, BBA / BBM |
| Posted Date | 11 Jun, 2026 |
| Apply Before | 11 Jul, 2026 |
| City | Kathmandu |
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