Assistant to Head Of Veteran Services

Assistant to Head of Veteran Services (E1 – Internal & External)

British Gurkhas Nepal (BGN), UK Ministry of Defence (MoD)

Apply before: 19 August 2026

Ref No: 147; Issued date: 04 August 2026

Contents:

Location

About the job

Benefits

Things you need to know

Apply and further information

Location:

HQ British Gurkhas Nepal (BGN)

British Gurkhas Kathmandu (BGK)

Nepal

No of Vacancies: 1

About the job:

Introduction:

Assistant to Head of Veteran Services (HVS) is responsible to assist Gurkha veterans and their eligible dependants in the UK settlement application process, help them apply National Insurance and provide information about the settlement including welfare provisions available in the UK. In addition, S/he will be responsible for offering administrative and clerical support to ensure efficient operation of BGN Veteran Services (VS).  The role demands a proactive, organised individual with highly developed IT skills who can handle multiple tasks simultaneously, with exceptional attention to detail.

In BGN, our civilians underpin and facilitate our ability to recruit Gurkhas into the British Army.   In BGN we believe your unique experiences, view and understanding of the world could provide a vital perspective and contribution to our work.

We recognise that great minds do not think alike and are striving to increase our diversity representation at all levels.   As an equal opportunity employer, we hire, train, and promote people based on merit and inspire to create an inclusive workplace free of discrimination. All job adverts in BGN are subject to fair and open competition.

This position is advertised at 37 hours per week.

Job description:

• Act on behalf of the Head of Veteran Services when required.
• Support the Head of Veteran Services in managing day-to-day operations.
• Assist with reporting, monitoring, and risk management of Veteran Services.
• Assist in building and maintaining strong relationships with dispersed Gurkhas Veteran Advice Centre/Darjeeling Veteran Advice Centre (GVAC/DVAC)/ Records locations and key stakeholders to enhance the delivery of effective support to Gurkha veterans and their spouses.
• Develop and maintain Veteran Services Teams’ Data Entry Forms/Dashboards on Excel and build Word and MS Forms.
• Collation of Veteran Services Teams’ statistics and produce VS Management Information Report for the stakeholders at the end of the month.
• Manage and maintain the Veteran Services (VS) database, including appraisal records, leave management and task tracking systems, ensuring accuracy and timely updates.
• Act as Secretary for Veteran Services (VS) meetings,  responsible for issuing meeting invitations, coordinating and collating agenda items and preparing and distributing meeting minutes following each meeting.
• Record, file, action, and/or forward all incoming internal and external correspondence, emails, and telephone enquiries as appropriate, ensuring they are handled promptly, accurately and professionally.
• Manage and maintain the Veteran Services BGN website, ensuring content is accurate, up to date, relevant, and accessible to veterans, stakeholders and staff.
• Maintain and enhance the VS Ministry of Defence Network (MODNet) SharePoint site to support effective communication, information sharing, collaboration, and knowledge management across the Veteran Services team.
• Provide information on latest UK visa immigration policies and regulations.
• Counselling and briefing Veterans and their families with settlement process and entitlements.
• Prepare and guide applicants with all required documents, visa fee payment process and biometrics appointment expectations.
• Manage visa appointments for visa application process and/or document checking by dealing via telephone enquiries and emails or in person.
• Completing individual online visa application and registration forms for settlement in UK.
• Arrange Biometric appointment with Visa Facilitation Services (VFS) Global as a final step to visa process.
• Process Electronic Visa after visa is approved. Create Share code when necessary.
• Guide them to Gurkha Welfare Advice Centre (GWAC) in UK for Veterans to register once they reach UK.

You will be an individual with energy, enthusiasm and experience who will relish the opportunity of working in BGN and thrive in a challenging environment. Assistant to HVS is to follow the instruction given by the Line Manager adhere to Job Description for guidance and contribute diligently towards the team. Candidate should be able to work well in a team understanding the duty. Must be able to demonstrate the behaviours which is available as a link below.

Success Profiles (click here to learn about Behaviours required for this job)

Work Experience:

• Minimum 3 years of experience in related field
• Proficient in IT knowledge of Microsoft Office applications (specially word, excel, power point and outlook).
• Very good knowledge of Nepali identity documentation.
• Familiar with UK visa procedure and immigration rules and policies and life in UK are preferable.
• Should have good communication skills in both English and Nepali (written and spoken) including translating documents.

Qualification:

• Academic – Minimum Intermediate or + 2 level/A level
• English – Excellent level of Written and Spoken
• Nepali – Excellent level of Written and Spoken

Behaviours:

We'll assess you against these behaviours during the selection process: See this Success Profiles (please ensure you have read this and are well conversant with the behaviours asked for selection and interview).

• Communicating and Influencing
• Changing and Improving
• Working Together 
• Seeing the Bigger Picture

Benefits & Working Environment:

• Salary 107,363.00 NPR per month (Permanent).
• Gratuity after completing 3 years’ service.
• Dashain Bonus & Retirement Funds i.e. EPF and CIT (optional).
• Public holidays 10 days and Annual leave 25 days (Annual leave will be increased to 30 days after completing 5 years of service).
• 100% reimbursement of medical expenses for Job Holder and limited reimbursement for immediate dependants.
• Child allowance for up to 18 years.
• Please be advised that the Department is conducting a review of all terms and conditions and pay-related allowances which could impact those allowances that the post currently being advertised attracts.

Things you need to know:

Security and Medical Check:

Successful candidates must meet the security and medical requirements before they can be appointed. The level of security needed is a Govt of Nepal Police Report for employment in Nepal. Pre employment medical check will be carried out by BGN.

Selection process details:

You will be assessed on your English language and IT skill as well as job-related knowledge and skills through Theory and Practical assessment to qualify for interviews during the sifting and selection process.

This vacancy is using Success Profiles, and will assess your Behaviours and Experience.

We will assess you against these behaviours during the selection process:

Success Profiles (Please ensure you have read this and are well conversant to the behaviours asked for)

Candidates will be required to provide Prior Employment details to include job history; qualification details and previous skills and experience using the BGN Application Form ONLY. NO CV’s to be attached.

Candidates will be required to provide a Statement of Suitability of no more than 250 words. Please provide experience relevant to the role. (Please don’t repeat your Job history and Qualifications/Training in this section).

Please note: All interviews for this position will be conducted in English. Candidates should be prepared to demonstrate their English language proficiency during the interview process.

Nationality requirements:

Open to Nepali nationals only.

Apply and further information:

• Please use this Application Form.
• No CV and Certificates to be attached.
• Fully Completed Application Forms are to be emailed to: BGN-CS-Hiring@mod.gov.uk
• Please include “Job Advert 147” in your subject line.
• Incomplete Application Forms will not be looked at.
• Selection will take place by the month of September 2026 at the British Gurkhas Nepal (BGN).
• Shortlisted Candidates will ONLY be contacted for further selection process.

Applicants who influence or manipulate the selection/recruitment process in any form/way will be disqualify for this job and future employment with BGN.

Contact point for applicants:

Email: BGN-CS-Hiring@mod.gov.uk