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Customer Support : Detail

Application Deadline

Sun, 18 Jun 2017

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About the Company
  • Company: CodeBee Nepal
  • Industry: Information Technology
  • Address: Naxal, kathmandu
Job Overview
  • Customer Service
  • Full Time
  • 2+ years
  • 1
  • Graduate (Bachelors)
  • Kathmandu

Detailed Job Description / Requirements

Responsibilities and Duties

  • Ensure to provide excellent customer service through phone, e-mail, chat, etc. in timely and accurate manner.
  • Serve as liaison between management and customer to improve customer service and business productivity.
  • Analyze customer complaints and provide appropriate corrective actions.
  • Assist directly or route customers to the appropriate personnel for assistance.
  • Ensure customer satisfaction by meeting customer needs in courteous and timely manner.
  • Track, follow-up and resolve customer’s outstanding issues in a timely fashion.
  • Develop customer service programs in order to provide outstanding service.
  • Prepare documentation and reports on routine customer correspondence for future reference purpose.
  • Assist in training peers on improving customer support service.
  • Develop and maintain in-depth product knowledge.
  • Communicate customer feedback to technical and marketing teams in order to develop processes for better serving customers.
  • Maintain weekly reports on customer inquiries, responses, and feedback so as to develop customer service analytics and trends. 

 

Skills

  • Well-developed verbal and written communication skills. 
  • Must have a thorough knowledge of the service or product and be able to describe its functions, features and details to customers. 
  • Must be able to respond to customer complaints, requests and inquiries in a professional and timely manner.
  • Good organizational skills, a general knowledge of Microsoft Office computer programs and be effective multi-taskers.
  • Experienced in working with logistics and freight companies.

 

P.S. Interested Candidates shall send their resume at ksh@codebee.dk. No salary bar for deserving candidates.

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