Hot Jobs

More

Customer Support : Detail

Application Deadline

Sun, 18 Jun 2017

Apply Options

Online Resume
Send Email
By Post
About the Company
  • Company: CodeBee Nepal
  • Industry: Information Technology
  • Address: Naxal, kathmandu
Job Overview
  • Customer Service
  • Full Time
  • 2+ years
  • 1
  • Graduate (Bachelors)
  • Kathmandu

Detailed Job Description / Requirements

Responsibilities and Duties

  • Ensure to provide excellent customer service through phone, e-mail, chat, etc. in timely and accurate manner.
  • Serve as liaison between management and customer to improve customer service and business productivity.
  • Analyze customer complaints and provide appropriate corrective actions.
  • Assist directly or route customers to the appropriate personnel for assistance.
  • Ensure customer satisfaction by meeting customer needs in courteous and timely manner.
  • Track, follow-up and resolve customer’s outstanding issues in a timely fashion.
  • Develop customer service programs in order to provide outstanding service.
  • Prepare documentation and reports on routine customer correspondence for future reference purpose.
  • Assist in training peers on improving customer support service.
  • Develop and maintain in-depth product knowledge.
  • Communicate customer feedback to technical and marketing teams in order to develop processes for better serving customers.
  • Maintain weekly reports on customer inquiries, responses, and feedback so as to develop customer service analytics and trends. 

 

Skills

  • Well-developed verbal and written communication skills. 
  • Must have a thorough knowledge of the service or product and be able to describe its functions, features and details to customers. 
  • Must be able to respond to customer complaints, requests and inquiries in a professional and timely manner.
  • Good organizational skills, a general knowledge of Microsoft Office computer programs and be effective multi-taskers.
  • Experienced in working with logistics and freight companies.

 

P.S. Interested Candidates shall send their resume at ksh@codebee.dk. No salary bar for deserving candidates.

Sirius Edu Consult Pvt. Ltd.

Counselor

British Council

Project Officer

Shiran Technologies

PHP Developers

F1Soft International Pvt Ltd.

Database Specialist(Oracle)

Helen Keller International

Intern Public Health

Centre for Integrated Urban Development

WASH Engineer/ Field Coordinator (Civil Engineer)

British Gurkhas Nepal

Electronic Technician

National Democratic Institute for International Affairs (NDI)

Administrative and Security Assistant

TechTonne Solution

ASP .NET DEVELOPER (MVC)

Centre for International Studies and Cooperation (CECI)

See All (2)

Development Exchange Centre-Nepal

Project Director

UBA Solutions Pvt. Ltd.

Senior Software Developer (ASP.Net)

Leapfrog Technology Nepal Pvt. Ltd.

See All (2)

Seelogic International

Data Entry Clerk

Aasaman Nepal

Accountant

Abt Associates Inc.

Call for Experts

Channakya Software Pvt. Ltd

Quality Assurance

Agile IT Solutions

Digital Trader

Rillmark Pvt. Ltd.

Android Developer

AGFS Group (Nepal)

Accounts Assistant

Imperial World School

ICT Teachers

DOTMARK SOLUTIONS

Creative Writer

mDev Tech Solutions Pvt. Ltd.

Business Development Associate

Norbrik Nepal Pvt. Ltd.

Senior DOT NET Engineer

One Heart World-Wide

Admin/ Finance Assistant Officer

LIS Nepal Pvt. Ltd. (Sister Concern of Yomari Group of Companies)

Front Desk Officer

Bikashsoft Technology Pvt. Ltd

Web Designer (UI)

Itonics Nepal Pvt. Ltd.

Technical Writer