Job Description

Asst. HR Manager is responsible for hiring and training best candidates for Daraz to support its fast growth. He or she will be responsible for developing and implementing HR strategies and policies as well as for creating a work environment where employees can grow into their best professional and personal selves.

Responsibilities:

• Recruiting staff - this includes developing job descriptions and person specifications, preparing job adverts, checking application forms, shortlisting, interviewing and selecting candidates
• Assisting with day to day operations of the HR functions and duties
• Working with the MD, HR Manager and CFO to develop and implement HR/company policies, pay scale, reimbursements and so on
• Preparing, developing and implementing performance management as well as performance evaluation policies and procedures. Designing rewards and incentives system to motivate employees
• Preparing employees for assignments by establishing and conducting orientation and training programs.
• Administering payroll and maintaining employee records
• Building and maintaining relationships with major colleges/universities and societies to facilitate hiring

Knowledge, Skills and Abilities

• You need to be creative, flexible and have a start-up spirit. You enjoy challenges and are
• Hungry to make a difference in Nepalese e-commerce.
• Bachelor’s or Master’s degree, preferably with specialization in HR (or related subjects)
• 1-2 year of experience working in HR Department in a leading firm
• Knowledge of HR laws and policies of Nepal
• Maintains excellent writing and language skills. International experience is highly valued
• Enjoys working with people, and building and maintaining relationships with various stakeholders 

What we offer

• International working environment in a start-up setting, and a unique opportunity to learn from the best in ecommerce and online marketing
• Rigorous training and exposure in team management, leadership, online marketing, business analytics and operations
• Five days a week (Monday to Friday), 9 AM to 6 PM working hours
• Benefit package: Provident Fund, Gratuity, Fuel Expenses, Mobile top ups and data pack, Accidental Insurance, Medical Insurance, Full annual health check-up

How to apply

• Email with your CV as an attachment to hr@daraz.com.np. Your email needs to serve as a cover letter
• Include in the subject field of the email the title of the job you are applying for
• If you have been referred by current or past Daraz employees, please mention the referrer’s full name and contact information

Daraz.com.np (formerly kaymu.com.np) is Nepal's largest e-commerce platform that runs on a managed marketplace model to connect buyers and sellers. With over 80 employees, Daraz is leading the e-commerce revolution in Nepal.

Daraz.com.np is powered by German based Rocket Internet, one of the world's largest e-commerce focused venture capital firms and start-up incubators. Daraz Nepal is a part of Daraz Group, with investments from CDC Group, Ooredoo and Rocket Internet.

Learn more about Daraz: www.daraz.com.np

Learn more about Rocket Internet: https://www.youtube.com/watch?v=2jqiJX7_pzA

Job Description

• Manage Seller Support Team of 6-10 people including new vendor onboarding, issue resolution and outbound calls
• Drive overall assortment growth of the categories through expansion of current seller assortment as well as identifying, prospecting & recruiting new vendors
• Increase sales and orders by handling Daraz’s price position and initiating renegotiation of pricing on strategic sellers and products within the category.
• Develop and execute category-based promotional campaigns in alignment with overall promotions to boost sales of the category.
• Analyse data to track performances and identify development opportunities (including retainers, business to business, offline and special campaign deals) and act upon them to optimize growth.
• Work closely with Vendor Operations Team to ensure vendors are trained with our systems and processes and that vendors are fulfilment orders on time
• Working closely with support functions such as Marketing, Operations, Content, & Customer Service to ensure a smooth flow of operations and achievement of revenue and operational targets

Qualification required

• Bachelor's degree in business or engineering disciplines from top university
• 1-2 years of experience of managing call center is highly valued.
• Alternatively, 1- 2 years of experience in a managerial role in banking, consulting, sales or marketing
• Highly data-oriented and comfortable with numbers
• Proficient in Excel - lookups, pivot-table, data visualization and so on

What we offer

• International working environment in a start-up setting, and a unique opportunity to learn from the best in ecommerce and online marketing
• Rigorous training and exposure in team management, leadership, online marketing, business analytics and operations
• Five days a week (Monday to Friday), 9 AM to 6 PM working hours
• Benefit package: Provident Fund, Gratuity, Fuel Expenses, Mobile top ups and data pack, Accidental Insurance, Medical Insurance, Full annual health check-up

How to apply

• Email with your CV as an attachment to hr@daraz.com.np. Your email needs to serve as a cover letter
• Include in the subject field of the email the title of the job you are applying for
• If you have been referred by current or past Daraz employees, please mention the referer’s full name and contact information

Daraz.com.np (formerly kaymu.com.np) is Nepal's largest e-commerce platform that runs on a managed marketplace model to connect buyers and sellers. With over 80 employees, Daraz is leading the e-commerce revolution in Nepal.

Daraz.com.np is powered by German based Rocket Internet, one of the world's largest e-commerce focused venture capital firms and start-up incubators. Daraz Nepal is a part of Daraz Group, with investments from CDC Group, Ooredoo and Rocket Internet.

Learn more about Daraz: www.daraz.com.np

Learn more about Rocket Internet: https://www.youtube.com/watch?v=2jqiJX7_pzA

Job Description 

• Learn Daraz systems and processes as and when guided
• Answer to customer queries and complaints as per Daraz Standard Operating Procedure (SOP). Queries and complaints may relate to order, product or the process
• Call customers to verify orders or to learn about their overall customer experience
• Coordinate with the customer on complaints, escalate the issue to internal department and ensure timely follow- up
• Maintain the call quality and productivity as per the set KPI targets & ensure company compliance
• Suggest improvement areas as per customer feedback and self-analysis

Qualification required

• Minimum Bachelor's degree required
• 0-1 year relevant experience in the form of internships or full time job
• Call center experience strongly preferred
• Good in Nepali and English verbal/written communication
• Excellent people handling skills - calm, soft-spoken and persuasive
• Good in system handling skills (MS Office experience)

What we offer

• International working environment in a start-up setting, and a unique opportunity to learn from the best in ecommerce and online marketing
• Rigorous training and exposure in team management, leadership, online marketing, business analytics and operations
• Five days a week (Monday to Friday), 9 AM to 6 PM working hours
• Benefit package: Provident Fund, Gratuity, Fuel Expenses, Mobile top ups and data pack, Accidental Insurance, Medical Insurance, Full annual health check-up

How to apply

• Email with your CV as an attachment to hr@daraz.com.np. Your email needs to serve as a cover letter
• Include in the subject field of the email the title of the job you are applying for
• If you have been referred by current or past Daraz employees, please mention the referer’s full name and contact information

Daraz.com.np (formerly kaymu.com.np) is Nepal's largest e-commerce platform that runs on a managed marketplace model to connect buyers and sellers. With over 80 employees, Daraz is leading the e-commerce revolution in Nepal.

Daraz.com.np is powered by German based Rocket Internet, one of the world's largest e-commerce focused venture capital firms and start-up incubators. Daraz Nepal is a part of Daraz Group, with investments from CDC Group, Ooredoo and Rocket Internet.

Learn more about Daraz: www.daraz.com.np

Learn more about Rocket Internet: https://www.youtube.com/watch?v=2jqiJX7_pzA

Job Description

• As a Category Manager, you will act as the CEO of Women’s Fashion category. You will be assigned a team of 4-6 Vendor managers and will be fully responsible for performance, strategic orientations, and marketing orientations of your category
• Your primary responsibilities are to increase sales and develop your category by sourcing new products, nurturing the top performing brands, launching effective marketing campaigns and developing strong partnerships with Vendors to offer our customers the widest range of products at best prices
• Coordinate with the Marketing team and Project Managers to create and implement monthly/quarterly marketing plans; and design and run weekly campaigns to grow your assigned category.
• Work with Marketing and Business Intelligence teams to ensure right products get maximum visibility for maximum conversion on our website and app
• Coordinate with Vendor Operations team to ensure that no operational issues arise from vendors in your category.
• Analyze data and monitor performance of your category and vendors to devise right strategies for growth and to maintain healthy and balanced product portfolio
• Plan and execute Tier 1 and Tier 2 campaigns such as Black Friday
• Plan and execute new growth initiatives - from private labels to B2B
• Constantly strive for growth while maintain your operations KPIs

Qualification required

• Bachelor's degree in business or engineering disciplines from top university
• International experience highly valued
• At least 2 years of experience in a managerial role in banking, consulting, sales or marketing
• Proven interest in the assigned category (Women’s Fashion)

What we offer

• International working environment in a start-up setting, and a unique opportunity to learn from the best in ecommerce and online marketing
• Rigorous training and exposure in team management, leadership, online marketing, business analytics and operations
• Five days a week (Monday to Friday), 9 AM to 6 PM working hours
• Benefit package: Provident Fund, Gratuity, Fuel Expenses, Mobile top ups and data pack, Accidental Insurance, Medical Insurance, Full annual health check-up

How to apply

• Email with your CV as an attachment to hr@daraz.com.np. Your email needs to serve as a cover letter
• Include in the subject field of the email the title of the job you are applying for
• If you have been referred by current or past Daraz employees, please mention the referer’s full name and contact information

Vendor Operations Manager manages a team of 3-5 people and ensure that all vendors are well trained in our order processing systems and that they fulfill orders as per Daraz standards.

 Job Description

• Manage Vendor Operations Team of 3-5 people
• Ensure smooth running of the order processing system so that the orders are processed within the standard time set by Daraz in order to provide an excellent customer experience
• Coordinate with vendors regarding day to day order processing and operations
• Enforcing vendors to fulfil orders within the set time period.
• Observe and solve the issues related to packaging standards and stock updates of items
• Coordinate with the third party logistics company to solve the issues that arise related to the assigned vendors

 Qualification required

• Bachelor's degree in business or engineering disciplines from top university
• 1- 2 years of experience in a managerial role in banking, consulting, sales or marketing
• Highly data-oriented and comfortable with numbers
• Proficient in Excel - lookups, pivot-table, data visualization and so on

 What we offer

• International working environment in a start-up setting, and a unique opportunity to learn from the best in ecommerce and online marketing
• Rigorous training and exposure in team management, leadership, online marketing, business analytics and operations
• Five days a week (Monday to Friday), 9 AM to 6 PM working hours
• Benefit package: Provident Fund, Gratuity, Fuel Expenses, Mobile top ups and data pack, Accidental Insurance, Medical Insurance, Full annual health check-up

How to apply

• Email with your CV as an attachment to hr@daraz.com.np. Your email needs to serve as a cover letter
• Include in the subject field of the email the title of the job you are applying for
• If you have been referred by current or past Daraz employees, please mention the referer’s full name and contact information

Vendor Relationship Managers (VMs) are integral to Daraz’s success. VMs are responsible to manage 20-25 key vendors in one of our sub-categories (e.g. Appliances, Women’s Shoes, etc.). VMs are responsible to build and grow their respective vendors/categories.

Job Responsibilities

• Identify top selling and in-trend products that appeals to the customer base at Daraz
• Identify product gaps in your sub-category and source new products and/or new vendors to ensure we have best products at best prices in the market
• Build strong relationship with your vendors, understand their problems and train them on our systems and processes
• Initiate and execute seasonal, promotional and sale campaigns and monitor our marketing efforts to ensure maximum visibility and sales
• Ensure that your vendors meet operational KPIs, i.e. the vendors are using their accounts regularly, dispatching products on time, updating prices and so on
• Analyze data to identify issues and areas for growth and work closely with vendors to improve performance
• Launch new initiatives to grow your sub-category / vendors or improve systems/processes

Qualification required

• Minimum Bachelor’s Degree in Management or Engineering with minimum two years of experience in relevant field.
• Previous experience at marketing and sales with proven skill at pitching products
• Proactive and able to work both independently and within a team
• Proven negotiation skills, influencing abilities.
• Strong numerical and analytical ability.
• Good organizational skills including prioritizing, scheduling, time management, and meeting deadlines
• nowledge and interest in one of Daraz categories - Men’s Fashion, Women’s Fashion, Electronics, Health and Beauty, Lifestyle

What we offer

• International working environment in a start-up setting, and a unique opportunity to learn from the best in ecommerce and online marketing
• Rigorous training and exposure in team management, leadership, online marketing, business analytics and operations
• Five days a week (Monday to Friday), 9 AM to 6 PM working hours
• Benefit package: Provident Fund, Gratuity, Fuel Expenses, Mobile top ups and data pack, Accidental Insurance, Medical Insurance, Full annual health check-up

How to apply

• Email with your CV as an attachment to hr@daraz.com.np. Your email needs to serve as a cover letter
• Include in the subject field of the email the title of the job you are applying for
• If you have been referred by current or past Daraz employees, please mention the referer’s full name and contact information