Customer Support Java Developer (Entry Level)

Smart Data Solutions (SDS) is an 13 year old United States-based corporation. We specialize in providing health care payers and networks with front-end medical claims processing services and EDI solutions. We are currently developing a new product and are seeking a highly motivated, organized professional Customer Support Java Programmer in our  Nepal office Software Development House Nepal (SDHN).

Duties and Responsibilities include, but are not limited to:

Problem Analysis & Resolution

• Understands and follows Smart Data Solutions’ (SDS) workflow and associated technical systems.
• Understands and follows all assigned customer workflows.
• Interprets customer business processes, analyzes problems and recommends programmable solutions.
• Applies analytical and business knowledge to solve customer specified problems adhering to SDS coding standards and policies.
• Research/suggest/implement the best solution to handle technical issues

Communication

• Communicates to customers (via emails and phone calls) about SDS workflows.
• Communicates to client of any critical production issues that may affect a customer’s production process.
• Communicates to development manager or COO on any critical production issues related to client.
• Adheres to SDS’s courteous and professional, written and verbal, communication standards.
• Responds to all customer emails and phone calls promptly and courteously in accordance with SDS communication policy.

Production Monitor/Management

• Manages daily production for assigned customers.
• No batches or claims ever delayed or overlooked due to technical issues.
• All support inquiries reviewed and responded to
• All support errors reviewed and necessary action taken
• Performs other related duties as assigned.

Must Have Skills:

• Proficiency with Java and MySQL
• Debugging
• Proficiency with Unix-like operating systems
• Excellent Verbal and Written Communication
• Math Aptitude
• Professionalism
• Time Management
• 0-2 years of similar experience
• Experience with technologies listed in previous section

Other Job Requirements:

• IT experience and/or training a plus
• Available to work additional hours and weekends if necessary
• Must be able to travel to the United States if necessary

Benefits:

• 14 Days PTO
• 13 Days Govt Holidays
• 5 Working Days per Week
• Performance Bonus
• Lunch Bonus
• Festival Bonus
• Health Insurance
• Regular salary revision based on performance
• Frequent team building activities

Working Hours - 1:00 PM to 9:00 PM

How to Apply :
Interested and qualified candidates are requested to apply with an updated CV and a cover letter to the following email address below.

Email: gtiwari@sdata.us

Note : Only short listed candidates will be contacted for the programming test and interview.