Senior Officer, Program Delivery-Information Technology

Helen Keller Intl

Job Announcement

Senior Officer, Program Delivery-Information Technology

(Kathmandu, Nepal)

Helen Keller Intl

Guided by the remarkable legacy of its co-founder, Helen Keller, Helen Keller Intl partners with communities striving to overcome longstanding cycles of poverty. By delivering the essential building blocks of good health, sound nutrition, and clear vision, we help millions of people create lasting change in their own lives. Working in 20 countries – across Africa, Asia, Europe, and the United States – and together with a global community of supporters, we ensure every person has the opportunity – as Helen did – to reach their true potential.

Brief Background: Helen Keller Intl works to reduce malnutrition and preventable blindness through evidence-based nutrition, health, and humanitarian programs delivered in partnership with governments and communities. In Nepal, Helen Keller supports the Strengthening Integrated Management of Acute Malnutrition and Integrated Nutrition Information Systems project, working alongside the Family Welfare Division and the Integrated Health Management Information System Section to strengthen government-owned nutrition information infrastructure. This position has been created to deliver the digital backbone of that work: configuring and running the systems that track children through screening, referral, treatment, and follow-up, and turning that data into dashboards and reports that municipal, provincial, and federal counterparts can act on. Reliable case-level data is what allows underserved children to be found and followed up rather than lost between visits.

Purpose or Scope of work

The Senior Officer, Program Delivery-Information Technology executes the design, deployment, and day-to-day operation of digital nutrition information systems supporting acute malnutrition services across project implementation districts in Nepal. The position configures digital case tracking, maintains data exchange with the Government of Nepal’s health management information system, develops dashboards and analytical reports, and assures the quality of health worker-reported data. It also delivers technical training, coaching, and documentation for government counterparts and frontline health workers. Working within established project guidelines, the Senior Officer determines appropriate technical methods independently and coordinates with federal, provincial, and local counterparts to secure timely and reliable nutrition data flows.

Management/ Functional Relationships

The Senior Officer, Program Delivery- Information Technology reports to the Manager — Monitoring & Evaluation. Internally, the position works closely with the Program Delivery team; the Monitoring, Evaluation, and Learning team; the Finance and Operations team; and the People and Culture team. Externally, it engages the Government of Nepal Family Welfare Division, the Integrated Health Management Information System Section, provincial and local government health authorities in Madhesh Province, and municipal health offices across project implementation districts.

Application Deadline

October 25, 2026

Key Responsibilities / Specific Tasks

• System configuration and integration: Configure and maintain digital nutrition information systems in alignment with the Government of Nepal’s health management information system and District Health Information Software 2 architecture, including data exchange, offline-capable data capture, and version-controlled release practice.
• Case tracking and data management: Configure and deploy child-level case tracking across identification, referral, enrollment, treatment, discharge, and follow-up, with automated alerts, defaulter tracing workflows, role-based access control, and audit logging for identifiable child records.
• Analytics, reporting, and data quality: Develop interactive dashboards and routine analytical reports on treatment outcomes, coverage, and program performance, define indicator logic, and run data quality assurance processes with corrective action plans.
• Capacity building and technical support: Deliver digital health training for provincial and local government officials and frontline health workers, produce user manuals and standard operating procedures, and provide on-site coaching and troubleshooting across implementation districts.
• Information security and coordination: Manage user access and system administration in line with organizational policy and Government of Nepal data protection requirements, maintain tested backup and disaster recovery procedures, and coordinate with government counterparts on alignment with national reporting requirements.

Other Duties

This job announcement is not designed to cover or contain a comprehensive list of activities, duties or responsibilities for the position. Duties, responsibilities and activities may change at any time with or without notice. All positions are required to perform any additional tasks assigned by the supervisor. 

Skills & Experience

• Technical & Leadership Competencies
  • Configure District Health Information Software 2 metadata, data elements, program stages, program rules, and indicator and dataset definitions.
  • Develop and maintain data exchange integrations using the District Health Information Software 2 Web Application Programming Interface, including authentication, payload mapping, and error handling.
  • Design relational data models for longitudinal case data, and implement role-based access control and audit logging for identifiable health data.
  • Deliver training, coaching, and technical documentation for government counterparts and frontline health workers.
• Operational & Functional Skills
  • Apply proficiency in SQL, including joins, aggregation, and reconciliation queries across multiple data sources.
  • Program in Python or JavaScript to a production standard, sufficient to build and maintain a scheduled integration service.
  • Use version control with Git, environment management, and documented release and rollback practice.
  • Build offline-first mobile data capture, including synchronization conflict resolution.
• Education & Experience
  • Hold a bachelor’s degree, or an equivalent combination of education and experience.
  • Demonstrate experience in management information systems, information and communications technology, information management, health information systems, or digital data management.
  • Bring experience supporting government programs, public health, nutrition, or international development projects.
  • Bring experience of working in Nepal’s health sector or with the Government of Nepal’s health information infrastructure (preferred).

Working Conditions / Travel

• Duty station: based in Kathmandu, Nepal.
• Travel: frequent travel to Madhesh Province for system deployment, training, and on-site technical support.
• Work environment: office-based technical role combined with regular field presence at health facilities and government offices.
• Safeguarding responsibilities: uphold the Helen Keller Code of Conduct, with particular care in the handling of identifiable child health data.

Compensation and benefits.  

Helen Keller offers a comprehensive benefits package. Specific offerings may vary by country in accordance with local laws. The compensation for this position will be aligned with the Nepal country office salary structure and applicable local labor law.

Expectations

Fairness, Belonging and Zero Tolerance to Abuse

As a member of the Helen Keller Family, each employee is expected to:

• Help to develop and maintain an environment that welcomes and develops a multi-cultural workforce with varied lived experiences and identities.
• Foster a work environment where everyone feels valued and included.
• Support employees’ evaluation and promotion processes based on skills and performance.
• Promote a safe, secure, and respectful environment for all members of Helen Keller family, stakeholders in general, and particularly for the communities we serve.
• Follow Helen Keller Code of Conduct helping to prevent any type of abuse including workplace harassment, sexual abuse and exploitation, and trafficking in persons.
• Adhere to the Organizational Core Values, which include courage, compassion, integrity and rigor.

To Apply 

Qualified candidates should submit a cover letter and resume to Nepal.Recruitment@hki.org. Applications will be accepted until October 25, 2026. Click Here to view the detailed Job Description.

In the spirit of the extraordinary ability and vision of our founder, Helen Keller Intl fosters an environment of fairness and belonging for our workforce.

Helen Keller Intl is an Equal Opportunity Employer. We are committed to the principles of equal employment opportunity for all employees and applicants for employment

* Locations where Helen Keller is a registered employer: Bangladesh, Burkina Faso, Cambodia, Cameroon, Cote d'Ivoire, DR Congo, Guinea, Kenya, Mali, Madagascar. Mozambique, Nepal, Niger, Nigeria, Philippines, Senegal, Sierra Leone, Tanzania, and United States: (California, Colorado, Connecticut, District of Columbia (DC), Florida, Georgia, Hawaii, Idaho, Louisiana, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Texas, Vermont, Virginia Washington, and Wisconsin).