Receptionist

VACANCY ANNOUNCEMENT

Receptionist

Om Sairam Felt Product Pvt. Ltd.

Location: Dhobighat-03, Lalitpur, Nepal

Employment Type: Full-Time

Application Deadline: Shrawan 25, 2083

About the Company

Om Sairam Felt Product Pvt. Ltd., established in 2069 B.S. (2012 A.D.), is one of Nepal's leading manufacturers and exporters of handcrafted, eco-friendly felt products. Based in Dhobighat-03, Lalitpur, the company specializes in producing premium felt products using high-quality New Zealand sheep wool combined with traditional Nepalese craftsmanship. Serving clients across Europe, Australia, the USA, Japan, and other international markets under OEM and ODM models, the company is committed to sustainability, ethical manufacturing, innovation, and world-class quality.

Position Summary

The Receptionist is responsible for managing the company's reception area and serving as the first point of contact for visitors, customers, suppliers, employees, and other stakeholders. The position ensures a professional, welcoming, and organized front-office environment while efficiently managing telephone calls, visitor records, correspondence, appointments, and general administrative support.

The Receptionist represents the company professionally and supports smooth communication and coordination between visitors, external stakeholders, and relevant departments while maintaining confidentiality and following company policies and procedures.

Key Responsibilities

• Welcome and receive visitors, customers, suppliers, business partners, and other guests in a professional and courteous manner.
• Maintain a clean, organized, and professional reception area.
• Identify visitors and direct them to the appropriate department or employee.
• Ensure that visitors follow the company's visitor management and safety procedures.
• Provide general information about the company and guide visitors as appropriate.
• Maintain a professional appearance and positive attitude at all times.
• Receive, screen, and direct incoming telephone calls to the appropriate person or department.
• Record visitor details, purpose of visit, arrival time, departure time, and relevant information as required.
• Assist with document filing, photocopying, scanning, printing, and basic data entry.
• Report suspicious activities, security concerns, incidents, or unsafe conditions to the concerned authority.

Required Qualifications

Education

• Bachelor's degree in Management, Business Administration, or a related discipline.
• Diploma or relevant certification in Front Office Management or Administration will be an added advantage.

Experience

• Minimum of 1–2 years of experience as a Receptionist, Front Desk Officer, Front Office Assistant, Administrative Assistant, or in a similar role.
• Experience in a manufacturing, export, trading, corporate, or office environment will be preferred.
• Fresh graduates with strong communication and interpersonal skills may also be considered.

Required Skills & Competencies

• Good verbal and written communication skills.
• Professional and courteous manner.
• Strong customer service and interpersonal skills.
• Good telephone etiquette.
• Basic computer proficiency, including MS Word, MS Excel, email, and other office applications.
• Good organizational and time-management skills.
• Strong coordination and follow-up skills.
• Professional appearance and conduct.
• Ability to maintain confidentiality.
• Ability to communicate effectively in Nepali and English. Knowledge of other languages will be an added advantage.

Key Performance Indicators (KPIs)

Performance will be evaluated based on:

• Professional and courteous handling of visitors and stakeholders.
• Accuracy and completeness of visitor records and reception documentation.
• Effective handling and routing of telephone calls and messages.
• Timely and accurate distribution of mail and correspondence.
• Timely coordination of meetings, appointments, and visitors.
• Customer and visitor satisfaction.
• Accuracy of administrative records and reports.
• Compliance with company policies and visitor safety procedures.
• Confidentiality and proper handling of company information.
• Timely completion of assigned administrative tasks.
• Effective communication and coordination with internal departments.

Compensation & Benefits

• Competitive salary based on qualifications and experience
• Performance-based incentives
• Professional development and career growth opportunities
• Friendly and professional working environment

How to Apply

Interested candidates are requested to send their CV and Cover Letter to:

hr@omsairamfelt.com

Subject: Application for Receptionist

Application Deadline: Shrawan 25, 2083

Note

Only shortlisted candidates will be contacted for the further selection process.