Various Positions

Job description

If you mean *better, professional job-title descriptions* for these four roles, you can write them like this:

1. Ticketing Assistant / Ticketing Officer – Handles flight and travel ticket bookings, reservations, cancellations, rebooking, fare inquiries, and customer assistance.
2. Tour Consultant / Tour Operator – Plans and arranges customized tours, including itineraries, transportation, accommodation, activities, and customer support.
3. Marketing Assistant (Field / Digital) – Supports marketing campaigns through field promotion, social media, digital marketing, content creation, customer engagement, and lead generation.
4. Operations Assistant – Supports day-to-day travel operations, coordinates with clients and service providers, manages schedules and documentation, and ensures smooth service delivery.

Keys and responsibilities 

1. Ticketing Assistant / Ticketing Officer

Key Responsibilities:

• Handle domestic and international flight ticket bookings and reservations.
• Issue, reissue, cancel, and modify air tickets according to customer requirements.
• Check flight schedules, fares, availability, and applicable airline policies.
• Assist customers with travel-related queries and provide accurate ticketing information.
• Coordinate with airlines, GDS systems, and travel partners when required.
• Maintain proper records of bookings, payments, invoices, and ticketing documents.
• Follow up on booking confirmations, schedule changes, and cancellations.
• Provide timely and professional customer service.

2. Tour Consultant / Tour Operator

Key Responsibilities:

• Consult with clients to understand their travel needs, preferences, and budget.
• Design and prepare customized tour packages and itineraries.
• Coordinate transportation, hotels, sightseeing, guides, activities, and other travel services.
• Prepare quotations, package costs, invoices, and travel documents.
• Handle tour bookings, confirmations, amendments, and cancellations.
• Coordinate with hotels, airlines, transport providers, and local partners.
• Provide clients with detailed information about destinations, itineraries, and travel requirements.
• Monitor tours and ensure smooth service delivery and customer satisfaction.

3. Marketing Assistant – Field / Digital

Key Responsibilities:

• Assist in planning and implementing marketing campaigns and promotional activities.
• Conduct field marketing, client visits, corporate visits, and promotional events.
• Manage and promote travel products and tour packages through digital platforms.
• Create and coordinate social media posts, promotional content, and digital campaigns.
• Respond to customer inquiries through social media, email, phone, and other channels.
• Support lead generation, customer follow-up, and conversion activities.
• Monitor competitors, market trends, and customer preferences.
• Maintain marketing records and prepare basic campaign performance reports.

4. Operations Assistant

Key Responsibilities:

• Assist in managing day-to-day travel and tour operations.
• Coordinate with clients, airlines, hotels, transport companies, guides, and other service providers.
• Ensure bookings, schedules, documents, and operational arrangements are completed on time.
• Follow up on reservations, confirmations, payments, and service requirements.
• Assist in resolving operational issues and customer concerns promptly.
• Maintain accurate records of operational activities and documents.
• Support tour departures, arrivals, transfers, and other logistical arrangements.
• Ensure smooth coordination between the sales, ticketing, marketing, and operations teams.

Key Requirements:

• Experience: Minimum 1 year of proven professional experience in a related role.
• Documentation: Mandatory document upload of your updated resume/CV and educational certificates during application.
• Verification: Must provide a valid Experience Letter from your previous employer(s) upon selection.

NOTE: Please apply only with the following criteria

How to Apply:

Interested candidates meeting the above requirements can send their application along with the required documents to career.sweetdream@gmail.com