Operation Officer

VACANCY ANNOUNCEMENT

A fast-growing cross-border e-commerce startup operating in the Middle East and Europe, with a team in Kathmandu, is seeking a skilled and detail-oriented operation officer to support its expansion.

Responsibilities:

• Respond to customer inquiries and resolve issues via chat and email.
• Process orders, returns, and exchanges.
• Escalate complex issues as needed.
• Follow up with suppliers to track and expedite pending orders.
• Maintain accurate records of customer interactions and supplier follow-ups.
• Support the content team with content creation tasks as needed.
• Identify and escalate complex or high-priority issues to the appropriate departments.
• Collaborate with team members and other departments to improve processes and customer service standards.

Requirements:

• Bachelor’s degree in Business Administration (BBA/BBS) or a related field.
• Minimum of 1 year of experience in customer service.
• Proven experience in customer service or operations.
• Fluent in English with excellent written and verbal communication skills.
• Able to articulate mails and messages from customers and reply.
• Strong organizational and multitasking abilities.
• Familiarity with Google Sheets and MS Excel.
• Knowledge of content creation tools and practices is a plus.
• Must be comfortable working the night shift.
• Must have a laptop.