Hotel front desk

Front Desk Associate 

Job Title: Front Desk Associate

Location: Hotel Nova Tara, Saatghumti, Kathmandu

Job Type: Full-time

Reports to: Hotel Operations Manager

About Us:

Welcome to Hotel Nova Tara, a modern retreat in the heart of the city. Housed in a thoughtfully

renovated building, our hotel blends classic structure with clean, contemporary design, offering

guests a stylish, comfortable base just steps from everything the city has to offer.

In the main building, you'll find beautifully designed hotel rooms—each outfitted with smart

features, cozy furnishings, and a minimalist aesthetic that balances form and function.

Just next door, our separate apartment building offers spacious, fully equipped units ideal for

extended stays or guests who want a little more room to settle in. Whether you're here for a

quick visit or a longer escape, Hotel Nova Tara provides the flexibility, location, and

design-driven comfort to make you feel right at home.

With warm, intuitive service and a prime central location, Hotel Nova Tara is the perfect place to

stay, work, and explore.

Position Summary:

We are seeking a friendly, professional, and organized Receptionist to be the face of our hotel.

As the first point of contact for our guests, you will play a key role in creating memorable first

impressions and ensuring a seamless stay.

Key Responsibilities:

Greet guests warmly and professionally upon arrival and departure

Handle check-ins and check-outs efficiently using our property management system

Answer phone calls, emails, and inquiries with courtesy and accuracy

Provide information about hotel amenities, local attractions, and transportation

Manage reservations and coordinate with housekeeping and maintenance staff

Process payments and maintain accurate billing records

Address and resolve guest concerns or escalate as necessary

Ensure the reception area remains clean, organized, and welcoming

Uphold security procedures, including guest ID verification and emergency protocols

Qualifications:

Previous experience in a front desk or customer service role is preferred

Excellent verbal and written communication skills

●

Strong interpersonal and problem-solving abilities

Comfortable using computer systems; experience with hotel management software a

plus

Professional appearance and demeanor

Ability to multitask and remain calm under pressure

Minimum +2 Completed; hospitality training is a plus

Why Join Us?

Competitive salary based on experience and skills

Work in a newly renovated, design-forward hotel

Be part of a close-knit and passionate team

Located in the vibrant Saatghumti area, Thamel

Opportunities for growth and professional development in hospitality