Front Desk Receptionist

Company Description

Sulimha Durbar is a heritage boutique hotel and museum located in the Pimbahal, Patan. The hotel is dedicated to preserve and revive Newari heritage and architecture. Sulimha Durbar offers an immersive cultural and historical experience. Guests can enjoy the charm and traditions of a bygone era, thoughtfully preserved in this unique establishment.

Role Description

This is a full-time on-site role for a Front Desk Receptionist, located in the Pimbahal, Patan, Lalitpur District. The Front Desk Receptionist will oversee receptionist duties, greet and assist guests with professionalism, manage customer service inquiries to ensure a positive guest experience, and basic digital marketing duties. Responsibilities include managing office administration tasks, handling office equipment, and ensuring smooth front desk operations.

Vacancy: 1

Qualifications

• Strong Interpersonal Skills and the ability to foster positive interactions with guests and team members
• Currently pursuing bachelor's or bachelor's Degree in related field.
• Experience with Receptionist Duties and Customer Service, including greeting visitors, managing inquiries, providing assistance, check-in, and check-out.
• Proficiency in using and maintaining Office Equipment such as telephones, computers, and booking systems
• Knowledge of Office Administration practices, including scheduling, record-keeping, and compliance with administrative policies
• Excellent verbal and written communication skills in English
• Attention to detail, problem-solving skills, and the ability to work in a heritage-focused environment
• A background in hospitality, management, or a related field is preferred
• Prior experience working in a boutique hotel or heritage site is an advantage

Responsibilities:

• Guest Reception & Experience Management
• Warmly welcome guests and provide culturally informed introductions to the property and its heritage significance.
• Manage check-in and check-out procedures efficiently, ensuring accuracy in documentation and billing.
• Handle guest inquiries, special requests, and complaints professionally, ensuring high guest satisfaction.
• Provide information about Patan, Sulimha Square, heritage sites, restaurants, and transportation.
• Coordinate airport transfers and assist with travel arrangements when required.

Reservation & Booking Management

• Manage reservations through booking platforms, email, phone, and walk-ins.
• Verify booking details, payment methods, and reservation policies.
• Monitor room availability and update booking systems in real time.
• Identify and report suspicious or fake bookings.
• Ensure compliance with cancellation and pre-authorization policies.

Administrative & Office Operations

• Maintain accurate guest records and documentation in accordance with local regulations.
• Prepare daily arrival and departure reports.
• Handle cash, POS transactions, online payments, and maintain financial accuracy.
• Maintain organized filing systems for guest data and operational records.
• Coordinate with housekeeping to ensure room readiness and status updates.

Heritage & Cultural Representation

• Communicate the history and cultural significance of the 13th-century Newari structure to guests.
• Ensure preservation-sensitive practices are followed in daily operations.
• Encourage respectful guest behavior aligned with heritage conservation standards.
• Act as a cultural ambassador of the property.

Customer Service & Communication

• Respond promptly to emails, social media inquiries, and online booking platform messages.
• Maintain a professional tone in all written and verbal communication.
• Manage guest feedback and online reviews with timely and thoughtful responses.
• Coordinate with internal departments to resolve operational issues quickly.

Digital Marketing (Basic)

• Assist in capturing photos and short videos of rooms, architecture, and guest experiences.
• Support content posting on social media platforms such as Instagram, Facebook, and TikTok.
• Monitor engagement and notify management of customer trends or inquiries.

Operational Coordinator

• Liaise with housekeeping and maintenance to ensure operational efficiency.
• Monitor lobby cleanliness and presentation standards.
• Ensure front desk equipment such as computers, printers, and telephones function properly.
• Support inventory tracking of front office supplies.

Compliance & Safety

• Ensure guest identification and passport verification procedures are properly followed.
• Maintain confidentiality of guest information.
• Follow safety protocols and emergency response procedures.
• Adhere to company policies and heritage preservation guidelines.

Candidates who can join immediately will be preferred. Please send your CV to info@sulimhadurbar.com or submit your application via our JobsNepal listing.

We look forward to welcoming a skilled and dedicated professional to our team.