Front Desk Officer-Real Estate

Front Desk Officer-Real Estate

We are looking for a polite, professional, and customer-focused Front Desk Officer to join our real estate client Company in Bhaisepati, Lalitpur.

The Front Desk Officer will be responsible for managing the reception area, welcoming clients and visitors, handling telephone calls and inquiries, coordinating appointments, and providing administrative support to the team. The ideal candidate should have excellent communication and interpersonal skills, a professional personality, and the ability to deal confidently with clients.

Key Responsibilities

• Welcome and professionally attend to clients, visitors, and business partners.

• Handle incoming telephone calls, messages, and general inquiries.

• Respond to client inquiries through phone, email, social media, and other communication channels.

• Provide basic information about the company, properties, services, and ongoing offers.

• Coordinate client appointments and meetings with the concerned sales or management team.

• Maintain visitor records, appointment schedules, and front-desk documentation.

• Receive and properly route incoming calls, documents, and correspondence.

• Coordinate with the sales and property team for client visits and property inquiries.

• Maintain a clean, organized, and professional reception area.

• Assist with basic administrative and clerical tasks as required.

• Follow up on inquiries and ensure that clients receive timely responses.

• Maintain confidentiality of company and client information.

• Perform other front-office and administrative duties assigned by management.

Requirements

• Bachelor’s degree in Management, Business Administration, Hospitality, or a related field is preferred.

• Minimum 1–2 years of experience in front desk, receptionist, customer service, sales support, or a similar role.

• Excellent communication and interpersonal skills.

• Fluent in spoken and written Nepali and English.

• Good Nepali typing and computer skills.

• Proficiency in MS Office, email, and basic internet applications.

• Professional, pleasant, and confident personality.

• Strong client-handling and problem-solving skills.

• Ability to communicate effectively with clients from different backgrounds.

• Good organizational and time-management skills.

• Presentable and professional in appearance and behavior.

• Prior experience in a real estate company or customer-facing business will be an advantage.

Preferred Skills

Client Handling | Front Desk Management | Communication | Nepali Typing | Customer Service | Appointment Coordination | MS Office | Telephone Etiquette | Follow-up | Basic Sales Support

What We Offer

• Competitive salary based on experience and capabilities.

• Professional and friendly working environment.

• Learning and career development opportunities.

• Performance-based incentives, where applicable.

• Opportunity to work with a growing real estate company.

Only shortlisted candidates will be contacted for further selection processes.