Caseworker (East)
Details / requirements:
Caseworker (East), Records Office Pokhara (E1 – Internal & External)
British Gurkhas Nepal (BGN), UK Ministry of Defence (MoD)
Ref No: 126: Issued date: 19 December 2025
Closing Date: 03 January 2026
Contents:
Location
About the job
Benefits
Things you need to know
Apply and further information
Location:
HQ British Gurkhas Nepal (BGN)
British Gurkhas Nepal Pokhara BGN(P)
Nepal
About the job:
Introduction:
BGN Veteran Services Mission. BGN Veteran Services’ mission is to deliver post-retirement administrative services (administer pension payment; and update, maintain & safeguards of records) and provide welfare support on UK settlement related matters to Gurkha veterans and their eligible dependants in order to fulfil BGN tasks.
The job holder supports the Records Office mission below by carrying out the role of a case worker. "Records Office is to accurately, securely, legally and effectively process and maintain over 38000 records (physical and electronic) of Ex-Gurkha community on Gurkha Pension Scheme in order to provide them with post-retirement administrative and welfare services.”
In BGN we believe your unique experiences, view and understanding of the world could provide a vital perspective and contribution to our work.
We recognise that great minds do not think alike and are striving to increase our diversity representation at all levels. As an equal opportunities employer we hire, train, and promote people based on merit and inspire to create an inclusive workplace free of discrimination. All job adverts in BGN are subject to fair and open competition.
This position is advertised at 37 hours per week.
Job description/Responsibilities:
Process requests from ex-servicemen community from the East of Nepal on Kindred Roll changes (registration of birth, marriage, divorce/elopement and change of name & date of birth of dependants) and facilitate Family Details.
Maintenance and security of Personal Records – both electronic and Personal Files in line with the Data Protection Act 2018.
Analyse available evidence (documents issued by Courts, Area Welfare Centres (AWCs), Education/Health Institutions and local authorities) to establish their authenticity.
Evaluate supporting documents and decide the next course of action.
Maintain appropriate logs of all applications as well as keeping statistics of all cases.
Respond to queries from ex-servicemen/widows as well from internal and external organisations i.e. Gurkha Settlement Office (GSO), Pension Payment Office (PPO), Area Welfare Centre (AWCs)/ Gurkha Welfare Advice Centre (GWACs), Regimental Association Nepal (RAN), United Kingdom Visa Immigration UKVI, Defence Business Service (DBS) (pension and documents), Local Government authorities and Courts.
Provide regular and on-going consultation to the ex-service community and partner organisations.
Produce synopsis of complicated caseworks when required.
Support line management in their tasks, including deputising for them when required.
Any other tasks commensurate with the grade.
You will be an individual with energy, enthusiasm and experience who will relish the opportunity of working in BGN and thrive in a challenging environment. Caseworker (East) is to follow the instruction given by the Line Manager adhere to Job Description for guidance and contribute diligently towards the team. Candidate should be able to work well in a team understanding the duty. Must be able to demonstrate the behaviours which is available as a link below.
Success Profiles (click here to learn about Behaviours required for this job)
Work Experience:
Minimum 3 years of work experience in relevant field as described in job description.
Very good knowledge of Nepali identity documentation and knowledge of Gurkha Settlement is preferable for this role to deliver the job responsibility effectively and efficiently.
Qualification:
Academic – Higher Secondary (+2 or A level)
Technical – Proficient in MS Office especially on Word, Excel and Power Point
English – Good Written and Spoken
Nepali – Good Written and Spoken
You will be assessed on your English language skills, MS Office expertise and other job-related knowledge through a practical assessment to qualify for interviews during the sifting and selection process.
Behaviours:
We'll assess you against these behaviours during the selection process: See this Success Profiles (please ensure you have read this and are well conversant with the behaviours asked for selection and interview).
Changing and Improving.
Communicating and Influencing.
Working Together.
Managing a Quality Service
Benefits & Working Environment:
Salary 95,534.00 NPR per month (Permanent).
Gratuity after completing 3 years’ service.
Dashain Bonus & Retirement Funds (EPF & CIT).
Annual leave 25 days and public holidays 10 days.
100% reimbursement of medical expenses for Job Holder and limited reimbursement for immediate dependents.
Child allowance up to 18 years.
Please be advised that the Department is conducting a review of all terms and conditions and pay-related allowances which could impact on those allowances that the post currently being advertised attracts.
Things you need to know:
Security Check:
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is a Govt of Nepal Police Report for employment in Nepal.
Selection process details:
You will be assessed on your English language skills, MS Office expertise and other job-related knowledge through a practical assessment to qualify for interviews during the sifting and selection process.
This vacancy is using Success Profiles, and will assess your Behaviours and Experience.
We will assess you against these behaviours during the selection process:
Success Profiles (Please ensure you have read this and are well conversant to the behaviours asked for)
Candidates will be required to provide Prior Employment details to include job history; qualification details and previous skills and experience using the BGN Application Form ONLY. NO CV’s to be attached.
Candidates will be required to provide a statement of suitability of no more than 250 words. Please provide experience relevant to the role. (Please don’t repeat your Job history and Qualifications/Training in this section).
Nationality requirements:
Open to Nepali nationals only.
Apply and further information:
Please use this Application Form.
Please include “Job Advert 126” in your subject line.
No CV and Certificates to be attached.
Fully Completed Application Forms are to be emailed to:
Incomplete Application Forms will not be looked at.
Selection will take place by the month of January 2026 at the British Gurkhas Nepal (BGN).
Applicants who influence or manipulate the selection/recruitment process in any form/way will be disqualify for this job and future employment with BGN.
Contact point for applicants:
Email: BGN-CS-Hiring@mod.gov.uk
Overview
| Category | Documentation/Communication |
| Openings | 1 |
| Salary | Rs. 95534 / Month |
| Position Type | Full Time |
| Position Level | Mid Level |
| Experience | Please check vacancy details. |
| Education | Please check vacancy details |
| Posted Date | 19 Dec, 2025 |
| Apply Before | 03 Jan, 2026 |
| City | Pokhara |
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