WordPress Customer Support/Happiness

Are you passionate about WordPress? Keep reading!

Codewing Solutions is looking for 3 WordPress Customer Support/Happiness members to join our team. The work requires you to communicate with our customers via email or chat to resolve their issues while using our themes under the supervision of the customer support team. Freshers can apply!

If you are hired, you will work remotely but are expected to work from our office in Hadigaun (near Baluwatar) when the lockdown is over and it is safe to work from the office. Our preference will be for those who are willing to work on a night shift from home (8pm - 4am). The timing will be flexible. 

What Does Codewing Solutions do?

We are a creative digital agency. We are a product-based company rather than a service-oriented company.

We have products in many niches. Two of our popular products are Rara Themes and WP Travel Engine, both based on WordPress. 

Besides creating world-class products, we also believe in having fun at work. We work 5 days a week and 8 hours a day, and we chill on weekends!

 What will you be responsible for?

• Answering to our customer queries/tickets

• Report the issues to the development team/seniors faced by the customers

• Addressing the open requests in the WordPress.org forum

• Write the basic CSS code to tweak customers' website

• Should able to write structured and pedagogical documentation materials, with organized paragraphs and clean screenshots when needed

How qualified you should be?

• Good knowledge of WordPress CMS, Themes and Plugins

• Basic Knowledge of HTML and CSS

• Should have a good understanding of PHP and Javascript is a plus

• A basic knowledge of FTP, .htaccess files, basic SEO will be a plus but not mandatory

• Good command in English and should be able to write emails without grammatical mistakes

Why you will love working with us?

When you join our team, these are some of the perks that you get.

• Create digital products that will be used by thousands of people all around the world

• Work with a team which has proven record of building and scaling world-class products

• Fun and friendly people to work with

• Cozy workspace with CPU, dual monitor working station and ergonomic seating arrangement

• Free lunch and snacks

• Unlimited coffee and tea

• Flexible working hours

• Salary review regularly

• Recreational activities

• Provident Fund, gratuity, Dashain bonus, insurance, and paid leaves

Wait! Before sending your CV to us, make sure:

• I have traveled to at least 1 place in the last 1 year.

• I am passionate about at least one other thing apart from programming or have a hobby. Passion about programming is expected.

• I exercise regularly and take care of my health.

• I have read at least 1 book in the last 6 months.

• I have helped at least 1 person after the lockdown.

Ready to Apply?

If the vacancy appeals to you and matches your interest, send an email to hire@codewing.co (NOT .COM). The email should include the following:

• Your CV/Resume

• Your Work Portfolio (can be included in CV/Resume as well)

It should also include answers to at least two of the following questions:

• What is the last book you read and how did that change your thought process? 

• What causes are you passionate about? 

• What are your 5 major strengths? 

We’ll take it from there.