Technical Support (Software)

Job Title: Technical Support (Software)

Reports To: Abroad based Support Manager

Required:

• A bachelor's degree in computer science or related field is preferred
• Good written English and strong interpersonal skills are essential when communicating with abroad clients
  
• Ability to prioritize and manage several milestones and projects efficiently
• Excellent problem-solving and communication skills. Ability to provide step-by-step technical help, both written and verbal
• Accept constructive criticism and customer feedback regarding their experience with software or IT services
• Comfortable working in and assisting others through company help desk software, such as Freshdesk in addition to other remote access desktop programs
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution

Responsibilities:

• Act as the initial point of contact for all Software related concerns from clients or other employees
  
• Assist management in creating training materials pertaining to application software
• Document technical knowledge in the form of notes and manuals
• Attend in-person meetings with clients to analyze, troubleshoot and diagnose problems
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams (e.g., software developers)
• Attend various Client session, resolve client issues, provide knowledge transfer
• Provide prompt and accurate feedback to customers
  
• Work during odd hours as well (Night Shift) in rotation

Salary will be competitive based on experience and expertise. We provide free meals.

If you meet above criteria, love the power of research and want to be a part of our dynamic team, then we advise you to drop in your profile at jobs@asteroidventure.com.