Technical Support Engineer

Code Fusion Technologies Pvt. Ltd.

Code Fusion Technologies is a global software development company providing IT solutions to enterprises worldwide. Combining proven expertise in technology, and an understanding of emerging business trends, Code Fusion delivers a range of software development solutions that includes e-business solutions, enterprise applications, professional website design and development, product engineering, CMS software, etc.

Detailed Job description / requirements:



Job Description

 

The Code Fusion team is looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. The ideal candidate should diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Ultimately, the candidate will be a person our customer's trust. They will rely on him/her to provide timely and accurate solutions to their technical problems.

 

No of Openings: 2

 

Major Responsibilities:
  • Research and identify solutions to software and hardware issues.

  • Diagnose and troubleshoot technical issues, including account setup and network configuration.

  • Ask customers targeted questions to quickly understand the root of the problem.

  • Track computer system issues through to resolution, within agreed time limits.

  • Talk to clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue.

  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).

  • Provide prompt and accurate feedback to customers.

  • Ensure all issues are properly logged.

  • Prioritize and manage several open issues at one time.

  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting.

  • Prepare accurate and timely reports.

  • Document technical knowledge in the form of notes and manuals.

  • Maintain jovial relationships with clients.

Requirements
  • Bachelor’s degree in Information Technology, Computer Science, or relevant field.

  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.

Must have skills
  • Hands-on experience with Windows/Linux environments.

  • Good understanding of computer systems, mobile devices, and other tech products.

  • Ability to diagnose and troubleshoot basic technical issues.

  • Familiarity with remote desktop applications and help desk software.

  • Excellent problem-solving and communication skills.

  • Ability to provide step-by-step technical solutions, both in written and verbal form.

  • Additional certification in Microsoft, Linux, Cisco, or similar technologies will be a plus.

  • Knowledge about e-governance/ERP-related systems/products will be a plus.

To Apply: Send your resume to: hr@codefusiontech.com after completing this form link https://forms.gle/k8VrzrqieRZaUd646


Note: It is compulsory to fill up the form and candidates won't get a callback if they don't fill out this form.


Job Overview

Category Computer - Technology/Management, Technical, Engineering - Software
Openings 2
Salary Based on experience
Position Type Full Time
Position Level Mid Level
Experience At least One year in relevant field
Education Bachelors in Computer Science, Bachelor’s degree
Posted Date 04 Aug, 2022
Apply Before 04 Sep, 2022
City Kathmandu