Technical Support Engineer



Job Description

The Code Fusion team is looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. The ideal candidate should diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Ultimately, the candidate will be a person our customer's trust. They will rely on him/her to provide timely and accurate solutions to their technical problems.

No of Openings: 2

Major Responsibilities:

• Research and identify solutions to software and hardware issues.

• Diagnose and troubleshoot technical issues, including account setup and network configuration.

• Ask customers targeted questions to quickly understand the root of the problem.

• Track computer system issues through to resolution, within agreed time limits.

• Talk to clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue.

• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).

• Provide prompt and accurate feedback to customers.

• Ensure all issues are properly logged.

• Prioritize and manage several open issues at one time.

• Follow up with clients to ensure their IT systems are fully functional after troubleshooting.

• Prepare accurate and timely reports.

• Document technical knowledge in the form of notes and manuals.

• Maintain jovial relationships with clients.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or relevant field.

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.

Must have skills

• Hands-on experience with Windows/Linux environments.

• Good understanding of computer systems, mobile devices, and other tech products.

• Ability to diagnose and troubleshoot basic technical issues.

• Familiarity with remote desktop applications and help desk software.

• Excellent problem-solving and communication skills.

• Ability to provide step-by-step technical solutions, both in written and verbal form.

• Additional certification in Microsoft, Linux, Cisco, or similar technologies will be a plus.

• Knowledge about e-governance/ERP-related systems/products will be a plus.

To Apply: Send your resume to: hr@codefusiontech.com after completing this form link https://forms.gle/k8VrzrqieRZaUd646

Note: It is compulsory to fill up the form and candidates won't get a callback if they don't fill out this form.