Technical Support Engineer

Asteroid Venture Pvt. Ltd.

Asteroid Venture Pvt. Ltd. is a Research based Software Development service provider company working with American firms since 2007. We have world class competency in Microsoft SharePoint Technology. Our clients are Fortune 100 companies, and leaders in various industry verticals.

Detailed Job description / requirements:

Position Title: Technical Support Engineer

Reports To: Abroad based Technical Support Manager
Required:

  • A bachelor's degree in computer science or related technology field is preferred
  • 1-3 years of relevant experience in a customer focused position involving technical knowledge of a company' s products and services
  • Professional written and interpersonal skills are essential when communicating with customers and clients
  • Ability to prioritize and manage several milestones and projects efficiently
  • Excellent problem-solving and communication skillsAbility to provide step-by-step technical help, both written and verbalAccept constructive criticism and customer feedback regarding their experience with software or IT services
  • Comfortable working in and assisting others through company help desk software, such as Freshdesk in addition to other remote access desktop programs
  • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution

Responsibilities:

  • Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved
  • Act as the initial point of contact for all Software related concerns from clients or other employees
  • Assist management in creating training materials pertaining to application software
  • Document technical knowledge in the form of notes and manuals
  • Attend in-person meetings with clients to analyze, troubleshoot and diagnose problems
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g., software developers)
  • Attend various Client session, resolve client issues, provide knowledge transfer
  • Create a proper communication channel between Client, Management and Development team
  • Provide prompt and accurate feedback to customers
  • Work during odd hours as well (Night Shift) in rotation

Salary will be competitive based on experience and expertise. We provide free meals.

If you meet above criteria, love the power of research and want to be a part of our dynamic team, then we advise you to drop in your profile at jobs@asteroidventure.com

Job Overview

Category
Posted Date 21 Jul, 2021
Apply Before 15 Aug, 2021
City Lalitpur