System Support Engineer

System Support Engineer

Requirements  : 2 NOS.

• Bachelor's Degree in Information Technology, Engineering/Science, Computer application or any related field.
• Implement and install solutions on the customer's test and production environments.
• Work onsite and offsite to troubleshoot and diagnose customer reported issues on the different levels of solutions (i.e. Database, Application, Network, Communication, and Integration Interfaces Levels).
• Act positively and respond promptly to the customer’s requests/tickets.
• Prepare, review and ensure accuracy of technical documentation.
• Conduct Preventive / Corrective Maintenance visits to customer sites physically or remotely.
• Perform any other job-related duties incidental to the work.
• Knowledge in database engines (Oracle, MS-SQL, MySql).
• Good knowledge in operating systems (Linux and MS Windows).
• Knowledge in application servers (Tomcat, WebLogic, and WebSphere).
• Knowledge in Directory Services (AD & LDAP).
• Excellent verbal, written, and interpersonal skills.
• Excellent team player, customer service & attention to detail skills.
• Cloud Computing, Virtualization Technologies, SAN and Storage, Network Infrastructure.
• Data Centers, High Availability & Disaster Recovery, Backup & Recovery Strategies.
• Cloud-based Solution Infrastructure (Amazon, Azure, Google Cloud).
• Cloud Infrastructure Tools (OpenStack, Docker).