Senior Manager Operations

Dharma Adventures Pvt. Ltd, a luxury adventure travel company, catering to an upmarket clientele, is looking for qualified and skilled full time professionals for the positions specified below.

Senior Manager Operations

Responsibilities:

• Lead and develop the team in delivering operational services at agreed service levels consistent with company standards.
• Supervise daily operations of the department. Address operational issues and concerns in a timely manner, and ensure that that the department’s tasks are executed in smooth and efficient manner.
• Ensure a high level of cooperation/communication/coordination between Operational team and other departments with all functions in the organization. 
• Provide performance counseling where necessary, both reactively to improve performance and proactively to foster professional development
• Make / coordinate bookings as and when required and ensure that the booked services are delivered as promised. 
• Monitor and report on all issues pertaining to the operation, escalating to the Senior Management as and when required. 
• Generate operational reports for management as needed.
• Respond to all urgent incidents reported by field staff, partners or operation officers.
• Ensure all guides, tour leaders and relevant parties receive up to date tour information.
• Perform duties as per the directions of the Sr. Management. 
• Safeguarding of Company assets

Requirements:

• Minimum Bachelors degree – preferably in Travel & Tourism (BTTM)
• Minimum 10 years experience in similar role.
• Sound knowledge of MS Office – especially MS Excel.
• Ability to fluently communicate in both English & Nepali (verbally and written) is a must
• Self-motivated, resourceful, highly independent, innovative, creative, and results-oriented
• Dynamic, outgoing, with excellent interpersonal skill and with the ability to take initiative and carry out assigned jobs to completion 
• Manage time and resources well and demonstrate good organizational and strong leadership ability 
• Candidate must have experience in working within a travel agency operations and a deep understanding of hotel, flight, car bookings and creating packages
• Be able to build relationships and maintain existing connection with travel suppliers i.e. Hotels, Airlines, Car rental companies, guides, etc.
• Experience in handling air bookings and ticketing is preferred.

We offer:

• Attractive Remuneration, Yearly review, Bonus, Incentives, Tips, and end of service gratuity and other allowances like transport, child, etc. (subject to eligibility).  
• Comprehensive benefit package that includes:  medical insurance, whole body care package, general dental package (annually) to staff and their eligible dependents.
• Group Accidental Insurance: group accidental life insurance, accidental death and disability insurance, and workers compensation insurance.

Interested candidates meeting the above requirements are requested to apply in confidence with a resume and a recent PP size photo to HR@dharma.com.np by 13 December 2019.