Operations Manager

About the opportunity:

Himalayan Steps is a trekking tour operator, we are planning to organise trekking tours to a variety of destinations in Nepal such as Everest Base Camp and Annapurna Circuit. 

We are currently looking to hire a new Operations Manager to be based in Kathmandu City. You will act as our ground operator, helping our customers and managing our local guides and porters, making sure there is a great overall customer experience and our treks run smoothly.  To do that our Operations Managers have to ensure everything is in place in advance of our customer arrival dates. This includes organisation and management of staff, food, equipment and transport. You must ensure payments to staff and vendors are made on time. 

We will provide training where necessary, however ideally the candidate we choose for this position will already have experience working in the trekking tours industry in Nepal.

What will I be doing?

• Work with our company director who will provide you with customer information each time a booking comes through our system and you must add their arrival dates into your own calendar, you must then manage this in your own calendar effectively and keep this up to date and stay organised. 
• Assist with local business setup requirements and work with company director on this.
• For each customer you must book and organise any of the following; tour guides, porters, hotel and teahouse accommodation, airport vehicle transfers to hotel, internal flights, trekking permits. 
• Once a customer arrives to the airport and they are transferred to the hotel in Kathmandu, you must welcome them in a friendly manner and  carry out a small trek briefing presentation so customers know what to expect on their upcoming trek, accept any final payments from these customers and deposit this into our local bank account and also recommend the customers where they can buy any last minute outdoor gear or medication they need from nearby shops in Kathmandu before they start their trek.
• Make sure the customers arrive safely and are with the trekking guide. 
• Listen to any customer complaints and come up with a good solution to make the customer happy.
• Take customers for a farewell dinner at the end of their trek at a chosen good restaurant in Kathmandu.
• Hiring and management of trekking guides and porters to ensure tours are running smoothly for our customers.
  
• Maintaining good working relationships with our hotel in Kathmandu and teahouse accommodation along the trails.

What experience and skills do I need?