Online Marketing and Customer Experience Specialist

daraz.com.np

Launched in 2012, Daraz is South Asia's online shopping and selling destination of choice present in Pakistan, Bangladesh, Sri Lanka, Myanmar and Nepal. Supported by a wide range of tailored marketing, data, and service solutions, the pioneering ecommerce ecosystem in South Asia has 30,000 sellers and 500 brands, serving 5 million consumers. With 2 million products available, Daraz offers a diverse assortment of products in categories ranging from consumer electronics to household goods, beauty, fashion, sports equipment, and groceries. Focused on providing an excellent customer experience, it offers multiple payment methods including cash-on-delivery, comprehensive customer care and hassle-free returns. Daraz is owned by Alibaba Group Holding Limited.

Details / requirements:

Online Marketing and Customer Experience Specialist

Job Description:

  • Be the owner of the customer experience throughout the customer’s journey on Daraz App and Website.
  • Track customer browsing and buying behavior through different tools on Daraz App and Website.
  • Plan and strategize to obtain maximum conversion from various campaigns on the homepage. Maintain the objective to bring maximum shoppers from homepage to product display page.
  • Align with the Commercial stakeholders to plan future campaigns and promotions keeping the buying behavior data in purview.
  • Apply various marketing tools to optimize campaign and promotions performance.
  • Align and coordinate between the commercial and marketing stakeholders for smooth execution of campaigns and promotions.
  • Produce and analyze reports and data to maintain individual and team KPIs. Study data for maximum optimization of marketing efforts.

Job Specifications:

  • Bachelor's or Master’s degree in Business disciplines, IT or engineering with min. 2 years of working experience in marketing, sales or consulting. 
  • Good with Data Analysis, Reporting, Excel and Presentation
  • Have had taken leadership or ownership roles in their previous employment tenure.
  • Strong organization skills with a problem-solving attitude
  • Excellent written and verbal communication skills
  • Go-getter and can-do attitude
  • Enthusiastic about learning new skills.

What we offer:

  • The international working environment in a start-up setting, and a unique opportunity to learn from the best in e-commerce and online marketingRigorous training and exposure in team management, leadership, online marketing, business analytics, and operations.
  • Five days a week (Monday to Friday), 9 AM to 6 PM working hoursBenefits package: Provident Fund, Gratuity, Fuel Expenses, Mobile top-ups, and data pack, Employee Discount, Accidental Insurance, Medical Insurance, Full annual health check-up

Applying Procedure:

  • Email with your CV as an attachment to jobs@daraz.com.np Your email needs to serve as a cover letter
  • Include in the subject field of the email the title of the job you are applying for
  • If you have been referred by current or past Daraz employees, please mention the referer’s full name and contact information

Overview

Category Internet Marketing
Openings 1
Experience 1+ years
Education B. Com./BBS
Posted Date 03 Oct, 2018
Apply Before 02 Nov, 2018
City Kathmandu