IT System Support Engineer

Cybernetics Pvt.Ltd

Cybernetics Pvt. Ltd. is a leading information technology and communication (ICT) company in Nepal established in 1999. The company focuses exclusively on ICT business solutions and services providing a wide range of professional services including designers, planners, engineers, consultants and technical experts. Since, its establishment it has been making significant contributions to urban and remote areas through its "Smart Technology Concept". Cybernetics has ventured into the latest technologies in ICT such as Machine to Machine (M2M), Internet of Things (IoT) and remote ICT based monitoring and configuration solutions. In this journey of 2 decade, Cybernetics has provided services to numerous clients. Few of our notable clients are Government of Nepal, Nepal Telecom, International Organization of Migration, GIZ, Save the Children, USAID, UNDP, Everest Bank Ltd, Sanima Bank, Qatar Visa Center, etc.

Details / requirements:

Cybernetics Pvt. Ltd. is a company working in the field of Information Technology and Telecommunication Services within the country since 1999.  Being pioneer in IT and Telecommunication Services, we have been currently focusing in major fronts of Internet Management Solution, (IoT) Internet of Things, Smart Bus Solution, Networking Solution Provider, and telecommunication services provided by Nepal Telecom such as Nepal Telecom Enquiry Service 197, NT Bus Internet and with various other Bundling products like Mobile and Internet Devices of Nepal Telecom.

Job Summary

We are fully dedicated solution-based company that regards customer experience and expectations as our upmost priority and significance. We have been actively working on major fronts in the IT based customer service industry involving Internet of Things (IoT) and Machine-to-Machine (M2M). Currently, we are focusing on providing Mobile Queue Management System and Smart Banking Customer Services to the bank (Financial Institutions) and Smart Solution to the transportation sectors.

As a member of our IT team/infrastructure, you will be responsible for providing technical support (Inbound/Outbound) and assistance related to the management of day-to-day system issues. The ideal candidate should possess excellent troubleshooting skills for isolating problems and determining/implementing solutions, as well as a desire to provide high quality customer support to each of our clients.

Primary responsibilities         

  • Install, configure, test and maintain systems, application software and system management tools
  • Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution.
  • Serve as initial point of contact on customer escalations and ensure customer issues are resolved as expediently as possible.
  • Collect information and document product issues that are impacting customers.
  • Push creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements.

What You'll Need

  • Skilled in technical support, system administration or related role.
  • Expertise in the Windows environment, diagnosing and troubleshootinglow-level operating systems and network issues.
  • Capableof solving customer issues in a fast paced, highly technical environment.
  • Excellent relationship management, customer service and communication skills in variety of forms (written, live chat, conference calls, in-person.)
  • Able to work independently with little direct supervision or as a part of a team.
  • Ability to remain calm, composed and articulate when dealing with tough customer situations.

Desired Qualifications

  • Bachelor’s degree in Computer Science, Engineering or a related field
  • Strong Knowledgein operation of cloud management platform
  • Familiar with hybrid environments (Windows/Linux OS)
  • Good in Networking
  • 2 years of experience in similar field

 Fresh Graduate can also apply as a Trainee.

Benefits

  • Remuneration negotiable for the deserving candidates. (Depending upon the experience and qualification).
  • Lunch

Perspective candidates should drop their Resume/CV via email to vacancy@cybernetics.com.np OR  vacancycnetics@gmail.com before 31st, March 2019

 

Only short listed candidates will be notified for an interview.

For more details please visit: www.cybernetics.com.np 

 

Overview

Category Computer - Technology/Management
Openings 4
Salary Rs. 0 / Hour
Experience 1+ years
Education BIT / BIM(S)
Posted Date 14 Mar, 2019
Apply Before 31 Mar, 2019
City Kathmandu