Customer Support Representative
eSewa Fonepay Pvt. Ltd., is a wholly owned subsidiary of F1Soft International Pvt. Ltd., F1Soft Group is an innovation engine in digital finance that is helping simplify the lives of millions of Nepalis. Since inception in 2004, we have been helping build a digital ecosystem that connects the Nepal population to essential financial services in simple, affordable and secure ways. The F1Soft Group comprises businesses in several verticals that enable digital transformation and contribute to ecosystem development. Our solutions cater to mobile financial services, eHealth, EduTech, InsureTech, and eCommerce, among others. With over 600 employees, we are Nepal’s leading FinTech company and the highest tax payer in the IT sector. By 2023, we aim to be among the country’s top 5 businesses in terms of revenue and workforce. eSewa App is available for both iOS and Android devices and it's primary web portal is www.esewa.com.np.
Details / requirements:
Customer service representatives interact with customers on behalf of organization.
Job description:
- 50% of the agents should have at least 6 months call center experience
- Basic Computer Skills.
- Able to speak in English/Hindi/Nepali
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Resolve customer complaints via phone, email, mail or social media
- Take payment information and other pertinent information
- Utilize computer technology to handle high call volumes
- Should meet quality and sales target
Job Specification:
- Should be time flexible and able to work on any shift assigned.
- Strong phone contact handling skills and active listening
- Should have good communication skills
- Ability to work under pressure
- Computer Skills
- Bachelor’s running can apply.
Interested candidtes can send their CV at careers@esewa.com.np
Overview
| Category | Customer Service |
| Openings | 14 |
| Experience | Please check details below. |
| Education | B. Com./BBS |
| Posted Date | 22 Oct, 2018 |
| Apply Before | 20 Nov, 2018 |
| City | Kathmandu |