Customer Service Representative

JobsNepal.com Direct Recruitment Service

JobsNepal.com is the largest locally focused employment website in the nation! Our mission is to lead the Internet employment industry in Nepal by providing innovative information, superior resume management software and a comprehensive selection of services. We were established in March 2000, and started our operation from 14th March, 2000. As Jobsnepal.com grows, we expect to be in the market to find bright and talented experts to join our team. Watch for our job vacancy postings in Jobsnepal.com

Details / requirements:

Jobsnepal.com (Nepal’s first career portal with an approach of creating a meeting point for the employers and the job seekers where each aims at meeting their individual requirements) invites application from the experienced, competent, committed, self-motivated and enthusiastic Nepalese candidates in the capacity of Customer Service Representative for one of our clients.

Position: Customer Service Representative - 01 (Female)

Basic Job Description 

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow the standard of communication when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products/service when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Meet personal/team qualitative and quantitative targets

Requirement

  • Strong phone and verbal communication skills both in English and Nepali along with an active listening ability 
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Must hold at least High school degree/ Intermediate 
  • Must be willing fulfill the tasks of Receptionist as well 

Offers

  • A competitive salary package depending on work from (NPR. 15,000-25,000) per month
  • Tiffin allowances will be provided by the company
  • Working hours 9AM-5PM (Sun-Fri)
  • Fresher are highly encouraged to apply 

Overview

Category Customer Service
Openings 1
Experience 1+ years
Education Intermediate (10+2)
Posted Date 01 Nov, 2017
Apply Before 15 Nov, 2017
City Kathmandu