IT Assistant & Support Representative

E-PRIMA Technology

Phone: 01- 4784835/4782498 Cell: 9841569207 E-Mail: info@smsprima.com, ccu.eprima@gmail.com

Detailed Job description / requirements:

We are looking for young, self-motivated, energetic candidates with good knowledge of Computer systems and Basis PHP programming ( Laravel vs CodeIgniter ).

  • Take responsibility of client's issues reported and find out the resolution to the problems to maintain reliability in support and the system.
  • Research, diagnose, troubleshoot and identify solutions to resolve system issues.
  • Collaborate with our Product and Development teams to build/test new features as per client’s requirement and fix bugs by providing detailed description to the development, support and Quality Assurance department.
  • Act as a primary person between the company and our customers to maintain a reliable communication channel.
  • Prepare timely reports for measuring the client's status
  • Coordinate and communicate effectively with team members and various stakeholders.
  • Provide prompt and accurate feedback to customers to maintain reliability with the system

Technical Requirements:

  • Bachelor's Degree in Information Technology, Engineering/Science, Computer Application or any related field.
  • Should have good knowledge of Email, Internet and other tools for remote support.
  • Excellent verbal, written, and interpersonal skills.
  • Excellent customer service skills.


Experience and Knowledge in  these  below topics will be highly preferred 

  • Knowledge of database technology
  • Knowledge in server and client operating systems (Linux , Windows)
  • Knowledge of programming languages .Basis PHP programming ( Laravel vs CodeIgniter )


Salary & benefits: Will be offered as per the candidates’ experience and qualification. Salary is not a bar for deserving candidates.

Only shortlisted candidates will be called for the further selection processes. Suitable candidates are highly encouraged to apply. Priority will be given to applicants who applied earlier.

TO APPLY:

Interested Candidates are requested to email us your detailed CV with Cover letter and expected salary to info@smsprima.com




Job Overview

Category Computer - Technology/Management, Information Technology, Customer Service, Web Promotion , Internet Marketing, Software Development, Core PHP Developer
Openings 3
Salary Based on experience
Position Type Full Time
Position Level Junior Level
Experience Fresh Graduate, 1+ years
Education B.E. in Computer Science, Bachelors in Computer Science, B.E. in Electronics, BIT / BIM(S)
Posted Date 10 Oct, 2021
Apply Before 19 Oct, 2021
City Kathmandu