Launched in 2012, Daraz is South Asia's online shopping and selling destination of choice present in Pakistan, Bangladesh, Sri Lanka, Myanmar and Nepal. Supported by a wide range of tailored marketing, data, and service solutions, the pioneering ecommerce ecosystem in South Asia has 30,000 sellers and 500 brands, serving 5 million consumers. With 2 million products available, Daraz offers a diverse assortment of products in categories ranging from consumer electronics to household goods, beauty, fashion, sports equipment, and groceries. Focused on providing an excellent customer experience, it offers multiple payment methods including cash-on-delivery, comprehensive customer care and hassle-free returns. Daraz is owned by Alibaba Group Holding Limited.
Creates strategic plans to achieve Key Performance Indicators (KPI) results; Sets quantifiable expectations that align with the company goals.
Meeting the Productivity and Quality KPI as per target assigned
Works with supporting departments and encourages cross functional support. Communicates daily with feeding facilities to ensure a proper plan is set.
Satisfying the customers at hub by answering their queries and complaints as per Daraz SOPs and manage the after sales flow for walk in customers
Handling irate customers by using soft skills
Educate the customer on Daraz and all marketing related material
Optimize member experience by managing flow throughout the hub
Ensure compliance with policies and procedures across all aspects of operations, including proper documentation and billing practices
Anticipate problems and resolve issues as they arise
Design end-to-end workflows and solutions for the Hub and team operations, with an eye for detail and nuances, before and as issues arise
Serve as a leader of Daraz culture and values at the Hub
Oversee, lead, and coach team members, fostering an environment of open communication
Knowledge, Skills and Abilities:
Minimum Bachelor’s Degree in Management or related discipline with minimum 2 year experience in relevant field
Previous experience at marketing and sales with proven skill at pitching products
Proactive and able to work both independently and within a team
Proven negotiation skills, influencing abilities and strong numerical and analytical ability
Ability to anticipate and identify problems and use sound judgment and fact-based analysis to develop effective and efficient solutions.
Ability to mentor, coach and act as a knowledge resource to other employees
Good organizational skills including prioritizing, scheduling, time management, and meeting deadlines
What we offer:
International working environment in a start-up setting, and a unique opportunity to learn from the best in ecommerce and online marketing
Rigorous training and exposure in team management, leadership, online marketing, business analytics and operations
Six days a week (Sunday to Friday), 9 AM to 6 PM working hours
Benefit package: Provident Fund, Gratuity, Fuel Expenses, Mobile top ups and data pack, Employee Discount ,Accidental Insurance, Medical Insurance, Full annual health check-up
Applying Procedure:
Email with your CV as an attachment to jobs@daraz.com.np Your email needs to serve as a cover letter
Include in the subject field of the email the title of the job and preferred location you are applying for
If you have been referred by current or past Daraz employees, please mention the referrer’s full name and contact information
Email with your CV as an attachment to jobs@daraz.com.np. Your email needs to serve as a cover letter
Include in the subject field of the email the title of the job you are applying for
If you have been referred by current or past Daraz employees, please mention the referer’s full name and contact information
