Head of Operations : Nepal Examinations Services

VACANCY ANNOUNCEMENT

Head of Operations : Nepal Examinations Services

Vacancy Description:

Pay band: 7/F | Contract: Two year fixed term contract, extendable by one year | Region: South Asia | Country: Nepal | Location: Kathmandu | Department: Exams

The purpose of this role is to ensure effective, efficient delivery of the end to end operational cycle from capacity planning to post-test services for Nepal Examinations Services.  Accountable for developing the Operations strategy to ensure supply security, this role is ultimately responsible for customer experience, capacity, contingency, cost, consistency, operational compliance and delivery of exams integrity. 

The role is also responsible for leading and embedding business improvement aligned with Global/Regional strategy. This means the post holder will lead on operationalizing change in terms of product, delivery mechanism and quality/compliance. The role will include managing a team in transition, across a period of restructure and contractual change in the near future.

Main Oppurtunities/ challenges for this role:

• Sets up the operations function under a new Operating Model in Nepal, leading and developing new ways of working across the function, coaching and developing the team
• Enhances efficiency in the exam operation
• Enhances compliance and quality delivery for improved customer experience                 
• Drives standardisation and best practice within the operation 
• Reports data related to efficiency and performance KPIs
• Works effectively with Commercial, Marketing and Business Development colleagues to ensure capacity to meet challenging volume targets/fluctuations in market demand
• Ensures business continuity Main opportunities/challenges for this role

Essential:

• Knowledge of British Council Examination services
• Demonstrates the ability to sustain and/or grow a product/service in line with strategic priorities
• Significant experience in delivering change across a business function
• Experience of managing a team

Desirable:

• Experience of managing operations in a large-scale commercial business
• Track record of successfully leading change

Links for Applicants:

External Link : www.goo.gl/xi8qeb

Closing date:  UK time: 23:59,  6 December 2018

The British Council is committed to a policy of equal opportunity. British Council is committed to safeguarding and promoting the welfare of children and young people and expects all of its partners to share this commitment. In line with the British Council’s Child Protection policy, any appointment is contingent on thorough checks. In the UK, and in other countries where appropriate systems exist, these include criminal records checks.

Note: This is a country contract. For candidates not currently based in Nepal, relocation support /package will be offered.