eSewa Fonepay Pvt. Ltd.

eSewa Fonepay Pvt. Ltd.

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Apply Before: 02 Jun, 19

Detailed Job Description / Requirements:

Designation: Customer Support Representative

Department: Customer Support Department

We are looking for Customer Support Representative who interact with customers on behalf of an organization.

Job Description:

  • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with services.
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that client’s feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information as needed.
  • Building lasting relationships with clients and other call center team members based on trust and reliability.
  • Utilizing software and tools appropriately.
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
  • Making sales or recommendations for products or services that may better suit client needs.
  • Taking part in training and other learning opportunities to expand knowledge of company and position.
  • Adhering to all company policies and procedures.

Job Specification:

  • Candidates must passed Bachelor’s Degree
  • Time Flexibility: Morning, Day, Evening and Overnight shift (Any shift can be assigned).  
  • Experienced or fresher’s can apply
  • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
  • Understanding of company products, services, and policies.
  • Proficiency with computers, especially with CRM software, typing speed and MS office packages.
  • Ability to ask prying questions and diffuse tense situations.
  • Strong time management and decision making skills.
  • Adaptability and accountability.
Job Overview
Customer Service
10
Full Time
Please check vacancy details.
Graduate (Bachelors)
05 May, 19
02 Jun, 19
Kathmandu

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