eSewa Fonepay Pvt. Ltd.

eSewa Fonepay Pvt. Ltd.

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Apply Before: 06 Oct, 18

Detailed Job Description / Requirements:

Customer Support Representative: 

Customer service representatives interact with customers on behalf of an organization. 

Job description:

  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment following up to ensure resolution
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Keep records of customer interactions
  • Follow communication procedures, guidelines and policies
  • Resolve customer complaints via phone, email, mail or social media
  • Take payment information and other pertinent information 
  • Utilize computer technology to handle high call volumes
  • Handle changes in policies or renewals

Job Specification:

  • Should be time flexible and able to work on any shift assigned. 
  • Strong phone contact handling skills and active listening
  • Familiar with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
  • Positive Attitude, Attention to Detail, Multitasking, 
  • Ability to work under pressure
  • Computer Skills
  • Problem Solving

Qualification:

  • The Candidates must passed Bachelor’s Degree
  • Male are most preferred
Job Overview
Customer Service
1
Full Time
Please check vacancy details.
Graduate (Bachelors)
07 Sep, 18
06 Oct, 18
Kathmandu

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