eSewa Fonepay Pvt. Ltd.
Apply Before: 06 Oct, 18
Detailed Job Description / Requirements:
Customer Support Representative:
Customer service representatives interact with customers on behalf of an organization.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment following up to ensure resolution
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Keep records of customer interactions
- Follow communication procedures, guidelines and policies
- Resolve customer complaints via phone, email, mail or social media
- Take payment information and other pertinent information
- Utilize computer technology to handle high call volumes
- Handle changes in policies or renewals
- Should be time flexible and able to work on any shift assigned.
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
- Positive Attitude, Attention to Detail, Multitasking,
- Ability to work under pressure
- Computer Skills
- Problem Solving
- The Candidates must passed Bachelor’s Degree
- Male are most preferred
|Please check vacancy details.|
|07 Sep, 18|
|06 Oct, 18|