Customer Service Representative

Customer Service Representative

Job Type: Full Time

Gender: Preferably Male or Ladies willing to work in evening shift 

Number of vacancy: Few

Salary: Basic pay along with incentive and night allowances (as per company rule)

SCOPE OF ROLE:

Interact with customers to provide and process information in response to inquiries, concerns and request about products and services.

Qualification and Skills

• Having a Bachelor’s degree in management or equivalent field,
• Experience in customer service or hospitality industry will be a plus,
• Having good working knowledge of basic computer applications,
• Proper handling of customer  and active listening to understand customer needs,
• Demonstrate an audible, friendly, professional and well-mannered speaking voice,
• Capable of dealing calmly and politely with public under stressful conditions,
• Ability to make logical and quick decision in difficult situation,
• A team player with problem solving skills,
• Ability to multi-task, prioritize and manage time effectively,
• Ability to withstand criticism and irritated people,
• Excellent verbal and written communication skills in both Nepali and English.

Key Roles and Responsibilities

• Answer phone calls and respond to customer inquiries regarding products and services of our clients i.e. member restaurants,
• Recommend product or service from among our clients by collecting customer information and analyzing their product and service needs,
• Handle and process online and telephonic orders,
• Mobilize delivery staffs in wise, effective and efficient manner,
• Ensure excellent service standards and maintain high customer satisfaction,
• Know the client’s products and services and stay updated with the related issues,
• Promptly identify and resolve customer issues and follow up to ensure resolution,
• Contribute to team effort by accomplishing related results as needed.

Specific Requirements:

• Should be willing to work in evening shift,
• Should be willing to work in weekends and public holidays,
• Having a driving license and personal vehicle is a must.