Kalash Services Pvt. Ltd.

Kalash Services Pvt. Ltd.
Kalash Services Pvt. Ltd., a state-of-the-art call center mainly caters to the growing importance of providing omni-channel customer support to local and international clients.

Wonderful Opportunity For Part Timers !!!
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Apply Before: 02 Nov, 18

Detailed Job Description / Requirements:

Full Time Salary: Rs. 35,000 to Rs. 45,000 per month CTC (As per qualification and experience). Other benefits include Provident Fund, Medical Insurance, Festival Bonus.

DETAILED JOB DESCRIPTION/REQUIREMENTS

Job category: Operation

Job Summary

Kalash Services Pvt. Ltd is looking for experienced Asst.Operations Manager to manage its BPO operations of domestic Call Center clients.

Skill Sets:

  • Excellent leadership and interpersonal skills;
  • Should be flexible with working hours and days as per work requirement;
  • Ability to manage and motivate staffs within a team environment;
  • Proficiency with office packages specially Excel ;
  • Ability to prioritize work and workloads across the team;
  • Customer service experience in a call center setting is preferred

Core Job Responsibilities

  • Manage the contact center operations for better productivity and production.
  • Ensure hiring of right contact center agents and manage their continuous improvement.
  • Ensure that management of agentsarein place for smooth operation of the contact centerto manage the call flow at various time and shifts.
  • Manage and improve the productivity of agent performance and act based on it.
  • Manage weekly scheduling is in place based on call volume forecast.
  • Meet various targets for Agent login, call per agent, Abandon rate and various KPIs.
  • Be able to train, counsel, motivate agents and shift supervisors on production, productivity, discipline and attitude related issues.
  • Conduct various activities to engage employees to make better working environment.
  • Forecast Employee requirements and work with recruitment team to achieve PRF targets.
  • Keep close eye on absenteeism, tardiness and attrition and be able to manage and control.
  • Conduct or assist in conducting various training program and orientations.
  • Lead and manage various HR policies and processes and be part of the same.
  • Listen to various calls and conversations and provide feedback or conduct hearings and actions. 
  • Provide regular reporting on various Operational and HR related work progress.
  • Be part of various business development activities and marketing for the company and its services.
  • Manage Operations and HR departments in leading role.

Interested candidates are requested to send their updated CV to hr.kalashservices@gmail.com

Job Overview
Other / Misc.
1
Full Time
Please check vacancy details.
Please check vacancy details
03 Oct, 18
02 Nov, 18
Lalitpur

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