Customer Care (Home-based)

Job Responsibilities:

• Handling query on Facebook
• Updating the available doctor about the user
• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company
• Ask questions to understand customer requirements and close sales
• Enter and update customer information in the database
• Handle grievances to preserve the company’s reputation
• Call users who are interested in our services and create sales
• Keep records of calls and sales and note useful information 

Expectations / Cultural Traits:

• Experience on one or more of below profile will be of added advantage:
• Experience in talking to HNIs, Corporate, etc.
• Experience in handling Outbound & inbound calls
• Experience in handling / calling for Loyalty & referral programs
• Experience of selling products/services as telesales representative or other sales/customer service role
• Proven track record of successfully meeting sales quota preferably over the phone
• Ability to learn about products and services and describe/explain them to prospects
• Excellent knowledge of spoken & written English &  Nepali fluency with other languages will be an added advantage
• Excellent communication and interpersonal skills
• Outstanding negotiation skills with the ability to resolve issues and address complaints
• Must be open to flexible hours working
• Good knowledge about social media like Facebook

TO APPLY: Please send your updated resume to info@wordinvent.com with job title as Email subject.