Project Assistant, Case Management

IOM Nepal

The International Organization for Migration (IOM) - a related organization of the United Nations - is the leading intergovernmental organization in the field of migration. It works to meet the growing operational challenges of migration, advance understanding of migration issues, encourage social and economic development through migration and uphold the well-being and human rights of migrants.

Details / requirements:

Vacancy Notice No:SVN#NP/16/17

Open to Internal and External Candidates

Position Title: Project Assistant, Case Management 

Position Required:

Duty Station: Kathmandu, Nepal

Classification: General Service Staff, Grade 4

Type of Appointment: Special Short Term 9 months with possibility of extension

Estimated Start Date: As soon as possible

Closing Date: September 29, 2017

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

Context: 

The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to 85,000 or more refugees each year. IOM provides a range of services and support to the USRAP including, but not limited to, case processing, migration health assessments, cultural orientation training, organized transportation and administration of a travel loan and collections program. Some 1200 multi-disciplinary staff members work in support of the USRAP which has an annual budget in the range of USD 200 million. The Department of Operations and Emergencies (DOE), specifically the Resettlement and Movement Division (RMM), has the organizational responsibility to provide direction, oversight and guidance to IOM’s global support to all resettlement programs.

Under the United States Refugee Admissions Program (USRAP), the Resettlement Support Center (RSC) provides critical support and processing services for refugee resettlement to the US. As part of an MOU between IOM and the US State Department Bureau for Population Refugees and Migration (PRM), IOM manages the RSC for South Asia (SA). RSC SA manages US resettlement activities in Nepal, Afghanistan, India, Nepal, Pakistan and Sri Lanka. RSC SA prepares refugee applications for adjudication by and provides support to visiting US Citizenship and Immigration Services (USCIS) officers, facilitates security and medical screenings, provides information about arriving refugees to resettlement agencies in the US and offers Cultural Orientation (CO) training to refugees departing for the US.

Under the general supervision of the Deputy Project Manager RSC SA, the direct supervision of the Senior Project Assistant, Case Management, RSC SA, and the overall supervision of the Project Manager, RSC SA, the Project Assistant, Case Management is responsible for undertaking case management activities, with the following duties and responsibilities:

Core Functions / Responsibilities:

  • Undertake case management activities in an assigned area or areas, such as file integrity, program access, pre-screening, field team, adjudications support, scheduling or pre-departure services.
  • Assist in the efficient and effective management of refugee case files and medical records, including, if assigned, undertaking such duties as creating new case files, distributing case files, filing returned files, keeping accurate and comprehensive track of files through the file tracking system, scanning files and transforming case files into travel packets. 
  • Undertake refugee form fill interviews for the purposes of recording biographical information, including, if assigned, accurately completing necessary forms, correctly entering data into the Worldwide Refugee Admissions Program System (WRAPS) and other databases, scanning, photocopying, attaching and filing documents, translating basic documents, and photographing applicants in accordance with established Standard Operating Procedures (SOPs).
  • Assist with the organization and/or scheduling of refugee appointments, including, if assigned, running ad hoc reports, entering data into schedules in WRAPS or another database, updating schedules, issuing notifications, visiting applicants in camps and other locations to relay appointment information, and/or assisting with circuit ride logistics.
  • Assist with the adjudication of refugee case files by providing, if assigned, interpretation during interviews, data entry services, logistical support and assisting with the notification of results to refugee applicants as needed. 
  • Update WRAPS with biographical and other sensitive information such as interview dates, US Citizenship and Immigration Services (USCIS) interview and fingerprint results, medical data and resettlement location preferences, and, if assigned, activate processes such as program access verification, security checks or assurances as required.
  • Undertake quality assurance checks of refugee files and case data in WRAPS as directed by Case Management team members or supervisors.
  • Provide regular reports on work being accomplished to the Senior Project Assistant, Case Management, and/or supervisors and team members.
  • Undertake duty travel as needed to participate in meetings or training. 
  • Demonstrate a solid understanding of the USRAP, SOPs and WRAPS, as well as the ability to remain professional, impartial and unbiased during all interactions with refugee applicants and colleagues. 
  • Maintain and ensure the confidentiality and integrity of all RSC-related information by implementing control procedures in line with USRAP standards of conduct and data protection rules. Alert the Senior Project Assistant or RSC management of any non-compliance to SOPs or codes of conduct by RSC staff members.
  • Perform such other duties as may be assigned.

Required Qualifications and Experience

Education

  • Bachelor’s degree, preferably in Social Science or a related discipline from an accredited academic institution with two years of experience;Or
  • High School degree in above field with four years of relevant professional experience;

Experience 

  • Attention to detail and ability to organize
  • Excellent computer skills - Word, Excel and Internet
  • Strong interpersonal and communication skills
  • Ability to work under pressure with minimum supervision

Languages

Fluency in English, Nepali is required. 

Required Competencies

Behavioural 

  • Accountability – takes responsibility for action and manages constructive criticisms
  • Client Orientation – works effectively well with client and stakeholders
  • Continuous Learning – promotes continuous learning for self and others
  • Communication – listens and communicates clearly, adapting delivery to the audience
  • Creativity and Initiative – Proactively develops new ways to resolve problems
  • Leadership and Negotiation – Convinces others to share resourcesô€‚ƒ Presents goals as shared interests
  • Performance Management – Provides constructive feedback to colleagues Provides fair, accurate, timely, and constructive staff evaluations 
  • Planning and Organizing - Sets clear and achievable goals consistent with agreed priorities for self and others Identifies priority activities and assignments for self and others Organizes and documents work to allow for planned and unplanned handovers Identifies risks and makes contingency plans
  • Professionalism -  displays mastery of subject matter
  • Teamwork – contributes to a collegial team environment; incorporates gender related needs, perspectives, concerns and promotes equal gender participation.
  • Technological Awareness - displays awareness of relevant technological solutions;
  • Resource Mobilization - works with internal and external stakeholders to meet resource needs of IOM.

Other

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation. 

Appointment will be subject to certification that the candidate is medically fit for appointment. Only Nepali Nationals will be considered for this position.

How to apply:

Interested Candidates are requested to submit their application indicating clearly the position applied, VN number and CV with three references to the following address: Human Resource Department, International Organization for Migration, P.O. Box 25503, Baluwatar, Kathmandu or email to iomnepaljobs@iom.int by 29 September 2017. Only short listed candidates will be called for interview.

Posting period: From 15.09.2017 to 29.09.2017

Overview

Category Development and Project
Openings 8
Experience Please check vacancy details.
Education Please check vacancy details
Posted Date 15 Sep, 2017
Apply Before 29 Sep, 2017
City Kathmandu