Customer Service Representative (Night Shift)

JobsNepal.com Direct Recruitment Service

JobsNepal.com is the largest locally focused employment website in the nation! Our mission is to lead the Internet employment industry in Nepal by providing innovative information, superior resume management software and a comprehensive selection of services. We were established in March 2000, and started our operation from 14th March, 2000. As Jobsnepal.com grows, we expect to be in the market to find bright and talented experts to join our team. Watch for our job vacancy postings in Jobsnepal.com

Details / requirements:

JobsNepal.com (Nepal’s first career portal with an approach of creating a meeting point for the employers and the job seekers where each aims at meeting their individual requirements) invites application from the competent, committed, self-motivated and enthusiastic Nepalese candidates in the capacity of Customer Service Representative.

A reputed online food delivery company based in Kathmandu

Working Hour: 2:00 PM to 10:00 PM

Gender: Preferably Male

Number of vacancy: 2

Salary: Rs. 16000 – Rs. 19000 including basic salary, incentive & night allowance (For experienced)

Rs. 12000 - Rs. 17000 including basic salary, incentive & night allowance (For fresher)

SCOPE OF ROLE:

Interact with customers to provide and process information in response to inquiries, concerns and request about products and services.

Qualification and Skills

  • Having a Bachelor’s degree in management or equivalent field,
  • Experience in customer service or hospitality industry will be a plus,
  • Having good working knowledge of basic computer applications,
  • Proper handling of customer  and active listening to understand customer needs,
  • Demonstrate an audible, friendly, professional and well-mannered speaking voice,
  • Capable of dealing calmly and politely with public under stressful conditions,
  • Ability to make logical and quick decision in difficult situation,
  • A team player with problem solving skills,
  • Ability to multi-task, prioritize and manage time effectively,
  • Ability to withstand criticism and irritated people,
  • Excellent verbal and written communication skills in both Nepali and English.

Key Roles and Responsibilities

  • Answer phone calls and respond to customer inquiries regarding products and services of our clients i.e. member restaurants,
  • Recommend product or service from among our clients by collecting customer information and analyzing their product and service needs,
  • Handle and process online and telephonic orders,
  • Mobilize delivery staffs in wise, effective and efficient manner,
  • Ensure excellent service standards and maintain high customer satisfaction,
  • Know the client’s products and services and stay updated with the related issues,
  • Promptly identify and resolve customer issues and follow up to ensure resolution,
  • Contribute to team effort by accomplishing related results as needed.

Specific Requirements:

  • Should be willing to work in evening shift,
  • Should be willing to work in weekends and public holidays,
  • Having a driving license and personal vehicle is a must.

Job Overview

Category Customer Service
Openings 2
Experience 1+ years
Education Graduate (Bachelors)
Posted Date 12 Jan, 2018
Apply Before 30 Jan, 2018
City Kathmandu