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Customer Service Representative : Detail

Application Deadline

Wed, 15 Nov 2017

Apply Options

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Special Instructions

Desirous applicants possessing relevant experience and qualification are requested to send their updated C.V. along with a covering letter (mentioning their expected salary) and a recent PP size photo via email to vacancy@jobsnepal.com

Only short listed candidates will be contacted for the further process of recruitment.
You can also call us during business hours at 01-5547709 / 5547710 (Sunday-Friday)
OR you can visit our office at Kandevsthan, Kupondole , Lalitpur

JobsNepal.com reserves the right to accept or reject any or all applications without assigning any reason.
About the Company
Job Overview
  • Customer Service
  • Full Time
  • 1+ years
  • 1
  • Intermediate (10+2)
  • Kathmandu

Detailed Job Description / Requirements

Jobsnepal.com (Nepal’s first career portal with an approach of creating a meeting point for the employers and the job seekers where each aims at meeting their individual requirements) invites application from the experienced, competent, committed, self-motivated and enthusiastic Nepalese candidates in the capacity of Customer Service Representative for one of our clients.

Position: Customer Service Representative - 01 (Female)

Basic Job Description 

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow the standard of communication when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products/service when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Meet personal/team qualitative and quantitative targets

Requirement

  • Strong phone and verbal communication skills both in English and Nepali along with an active listening ability 
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Must hold at least High school degree/ Intermediate 
  • Must be willing fulfill the tasks of Receptionist as well 

Offers

  • A competitive salary package depending on work from (NPR. 15,000-25,000) per month
  • Tiffin allowances will be provided by the company
  • Working hours 9AM-5PM (Sun-Fri)
  • Fresher are highly encouraged to apply 

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