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Customer Service Representative : Detail

Application Deadline

Mon, 29 May 2017

Apply Options

Online Resume
Send Email
By Post

Special Instructions

Desirous applicants possessing relevant experience and qualification are requested to send their updated C.V. along with a covering letter (mentioning their expected salary) and a recent PP size photo via email to vacancy@jobsnepal.com

Only short listed candidates will be contacted for the further process of recruitment.
You can also call us during business hours at 01-5547709 / 5547710 (Sunday-Friday)
OR you can visit our office at Kandevsthan, Kupondole , Lalitpur

JobsNepal.com reserves the right to accept or reject any or all applications without assigning any reason.
About the Company
Job Overview
  • Customer Service
  • NRs 0 per hour
  • Full Time
  • 1+ years
  • 1
  • ACCA / CIMA
  • Lalitpur

Detailed Job Description / Requirements

Jobsnepal.com (Nepal’s first career portal with an approach of creating a meeting point for the employers and the job seekers where each aims at meeting their individual requirements) invites application from the competent, committed, self-motivated and enthusiastic Nepalese candidates in the capacity of Customer Service Representative for our client company.

A reputed Service Company based in Kathmandu.

Job Position: Customer Service Representative

SCOPE OF ROLE

Interact with customers to provide and process information in response to inquiries, concerns and request about clients’ products and services.

Qualification and Skills:

  • Having a Bachelor’s degree in management or equivalent field,
  • Experience in customer service or hospitality industry will be a plus,
  • Having good working knowledge of basic computer applications,
  • Proper handling of customer  and active listening to understand customer needs,
  • Demonstrate an audible, friendly, professional and well-mannered speaking voice,
  • Capable of dealing calmly and politely with customers under stressful conditions,
  • Ability to make logical and quick decision in difficult situation,
  • A team player with problem solving skills,
  • Ability to multi-task, prioritize and manage time effectively,
  • Ability to withstand criticism and irritated people,
  • Excellent verbal and written communication skills in both Nepali and English.

Key Roles and Responsibilities:

  • Answer phone calls and respond to customer inquiries regarding products and services of our clients i.e. member restaurants,
  • Recommend product or service from among our clientsby collecting customer information and analyzing their product and service needs,
  • Handle and process online and telephonic orders,
  • Mobilize delivery staffs in wise, effective and efficient manner,
  • Ensure excellent service standards and maintain high customer satisfaction,
  • Know the clients products and services and stay updated with the related issues,
  • Promptly identify and resolve customer issues and follow up to ensure resolution,
  • Contribute to team effort by accomplishing related results as needed.

Specific Requirements:

  • Should be willing to work in evening shift,
  • Should be willing to work in weekends and public holidays,
  • Having driving license and personal bike is a must.

Salary: 17000 – 18000 including basic salary, incentive& night allowance(Full Time)

LEAVE POLICY

  • 6 working days and 8 hours a day,
  • 7 days sick leave, 13 days public holidays,
  • Regular off- 1 day (except Friday & Saturday) and 1 half day

 

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