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Customer Service Representative : Detail

Application Deadline

Mon, 29 May 2017

Apply Options

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Special Instructions

Desirous applicants possessing relevant experience and qualification are requested to send their updated C.V. along with a covering letter (mentioning their expected salary) and a recent PP size photo via email to vacancy@jobsnepal.com

Only short listed candidates will be contacted for the further process of recruitment.
You can also call us during business hours at 01-5547709 / 5547710 (Sunday-Friday)
OR you can visit our office at Kandevsthan, Kupondole , Lalitpur

JobsNepal.com reserves the right to accept or reject any or all applications without assigning any reason.
About the Company
Job Overview
  • Customer Service
  • NRs 0 per hour
  • Full Time
  • 1+ years
  • 1
  • ACCA / CIMA
  • Lalitpur

Detailed Job Description / Requirements

Jobsnepal.com (Nepal’s first career portal with an approach of creating a meeting point for the employers and the job seekers where each aims at meeting their individual requirements) invites application from the competent, committed, self-motivated and enthusiastic Nepalese candidates in the capacity of Customer Service Representative for our client company.

A reputed Service Company based in Kathmandu.

Job Position: Customer Service Representative

SCOPE OF ROLE

Interact with customers to provide and process information in response to inquiries, concerns and request about clients’ products and services.

Qualification and Skills:

  • Having a Bachelor’s degree in management or equivalent field,
  • Experience in customer service or hospitality industry will be a plus,
  • Having good working knowledge of basic computer applications,
  • Proper handling of customer  and active listening to understand customer needs,
  • Demonstrate an audible, friendly, professional and well-mannered speaking voice,
  • Capable of dealing calmly and politely with customers under stressful conditions,
  • Ability to make logical and quick decision in difficult situation,
  • A team player with problem solving skills,
  • Ability to multi-task, prioritize and manage time effectively,
  • Ability to withstand criticism and irritated people,
  • Excellent verbal and written communication skills in both Nepali and English.

Key Roles and Responsibilities:

  • Answer phone calls and respond to customer inquiries regarding products and services of our clients i.e. member restaurants,
  • Recommend product or service from among our clientsby collecting customer information and analyzing their product and service needs,
  • Handle and process online and telephonic orders,
  • Mobilize delivery staffs in wise, effective and efficient manner,
  • Ensure excellent service standards and maintain high customer satisfaction,
  • Know the clients products and services and stay updated with the related issues,
  • Promptly identify and resolve customer issues and follow up to ensure resolution,
  • Contribute to team effort by accomplishing related results as needed.

Specific Requirements:

  • Should be willing to work in evening shift,
  • Should be willing to work in weekends and public holidays,
  • Having driving license and personal bike is a must.

Salary: 17000 – 18000 including basic salary, incentive& night allowance(Full Time)

LEAVE POLICY

  • 6 working days and 8 hours a day,
  • 7 days sick leave, 13 days public holidays,
  • Regular off- 1 day (except Friday & Saturday) and 1 half day

 

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