Customer Service Representative

Jobsnepal.com (Nepal’s first career portal with an approach of creating a meeting point for the employers and the job seekers where each aims at meeting their individual requirements) invites application from the competent, committed, self-motivated and enthusiastic Nepalese candidates in the capacity of Customer Service Representative for our client companies.

Job Position: Customer Service Representative

Job Type: Full Time/ Part time

No Gender Bias/ No Age Bar

Salary: 17000 – 18000 including basic salary, incentive & night allowance (Full Time)

Scope Of Role:

Interact with customers to provide and process information in response to inquiries, concerns and request about clients’ products and services.

Qualification and Skills

• Having a Bachelor’s degree in management or equivalent field,
• Experience in customer service or hospitality industry will be a plus,
• Having good working knowledge of basic computer applications,
• Proper handling of customer  and active listening to understand customer needs,
• Demonstrate an audible, friendly, professional and well-mannered speaking voice,
• Capable of dealing calmly and politely with customers under stressful conditions,
• Ability to make logical and quick decision in difficult situation,
• A team player with problem solving skills,
• Ability to multi-task, prioritize and manage

Leave Policy

• 6 working days and 8 hours a day
• 7 days sick leave, 13 days public holidays and 10 days casual leave
• 1.5 times of a day salary for coming on festival holidays except Saturday 
• Regular off- 1 day (except Friday & Saturday) and 1 half day