Call Center/CSR

www.muncha.com is modeled after a regular departmental store "Muncha House". Muncha House originated at Balkumari, Ason and went by the name of Moti Man Ratna Man back then. It was only after the shop moved to New Road in the 1930s that it came to be known by the name of Muncha House, a name it has retained to this day. Muncha House is one of the oldest and leading departmental stores in Nepal, located in New Road, the heart of the capital. It has served its customers consistently for over eight decades by retailing, wholesaling and also supplying business organizations with their daily necessities. With the sole motto of reaching out extensively to its customers around the globe, Muncha House launched Muncha Internet Ventures through which www.munchahouse.com went live in April 2000. This was done taking in view the advent of the internet which raised the possibility of serving the Nepalese people in ways which were before thought of to be impossible. In the long run, we have changed to "MUNCHA.COM" for brevity reasons, but our services remain the same and we always strive to improve our services to our valued customers. In order to service clients in various parts of the world, Muncha.com has also established local phone lines in the USA, UK, Australia, Spain, Italy and Ireland. Hence, customers in these countries can call directly in the respective phone numbers of their countries of residence to receive customer service. Taking into consideration the fact that our customers are spread all over the world, customer service is also provided 24 hours a day 7 days a week. www.muncha.com facilitates all Nepalese residing abroad to send gifts to Nepal. Even within Nepal, our coverage extends beyond Kathmandu to over 120 far flung destinations in Nepal. Moreover, MUNCHA also encourages local shopping within Nepal via MUNCHA.COM; which means even the people inside Nepal can shop electronically with Muncha by just staying at home saving time and energy and get their goods delivered to their doorstep in reasonable price. Following the motto of providing every service possible online, Muncha.com also started providing online money transfer in 2004. This is being done through the web site www.money.muncha.com. Initially, this service was only available to clients in the USA. However, this has now expanded to include UK, Canada, Australia and the 16 countries that use the Euro. With the aspiration of providing for sales all products available in Nepal for its clients, Muncha.com converted its site to an online mall through which any organization in Nepal could sell their products online using the platform that Muncha.com provides. Currently, there are over 60 prominent shops in Nepal such as UFO, The Toy Store, Watch & See etc. selling their products through Muncha.com. In 2010, Muncha.com also started www.ipay.com.np . iPAY (www.iPay.com.np), a service of Muncha.com, is an online payment gateway and works as an intermediary between the merchant and the shopper for purchase of merchandise online. The process is such that the customer first opens an iPAY account which he prefills wills funds. He can then use these funds to pay to the merchants signed up by iPAY for payment of products procured.