Tour Guide /Guest Relation Associate
Gorkha Gaun Resort was born out of a dream to create a place of retreat in a small gaun (village) environment. Using local resources our team works to provide a space to relax while ensuring the sustainable development of the local community. As an initiative to Responsible Tourism, Gorkha Gaun generates most of its electrical energy from solar panels, has plans for its own waste water treatment and water recycling systems, harvesting bio-gas, harvesting and recharging rain water. Gorkha Gaun has total of 16 rooms in operation with restaurant/bar and outdoor seating. Our total team members will be around 20 – 25 during our full operation period. Our Vision is to be recognized as one of the best resorts (in our category of resorts) in Nepal by 2020. We try to take sustainable approach in everything we do. We believe in responsible tourism and our overall focus to Reduce, Reuse and Recycle concept is in built into our Vision. Gorkha Gaun Resort's Mission is to skillfully crafting (creating) memories for our valuable guests. We work hard to ensure that our guests can experience unmatched authentic hospitality. Our Goal is to create an unforgettable village like experience for each of our guests with crafted and custom designed activities with great food and uncompromised customer service. We celebrate our team and we grow with our employees. We believe in supporting the local villages and communities that we operate in. We take pride in our results. To be a successful member of the Gorkha Gaun team, you will: - Have a passion for our mission and strong desire to impact an upcoming world class resort - Have a Learning Attitude and be an innovative and creative thinker - You are not afraid to try something new and inspire others to do so - Have a very high level of personal and professional integrity and trustworthiness - Have a strong work ethic and require minimal direction and supervision - Work well independently as well as part of a team - Thrive in a fast-paced and fun environment
Details / requirements:
Tour Guide /Guest Relation Associate – 1 based in Gorkha
Job Description
As a tour guide, you will be expected to lead groups of visitors through points of historical, cultural, heritage interest of Gorkha and mid hills surrounding Gorkha. You should be equipped with in-depth knowledge about history of Gorkha and mid hills of Nepal. You should have good knowledge of flora and fauna of mid hills of Nepal and particularly about Gorkha. As a guest relation associate your responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the Gorkha Gaun’s facilities. You will also make sure our staff, offer great customer service and provide memorable hospitality experiences for our guests.
Ultimately, you will manage guest services and Gorkha Gaun’s image by answering guests’ requests and making sure our visitors are satisfied.
Primary Duties & Responsibilities:
- In coordination with management, provide upscale guest service experiences for clients throughout their stay by taking the guests to village hikes/walks, scheduled tours to Gorkha Durbar etc.
- Ensure guests are provided great experience during activities such as hikes, historical and heritage site visits in Gorkha Durbar, museum etc.
- You will be expected to develop and successful implementation of a wide range of responsibilities including activities for guests from different countries and background
- Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
- Actively listen to and resolve complaints and promptly response to guest’s request
- Ensure special guests, like differently abled people, elderly, children , receive personalized services
- Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
- Inform clients of our hotel services, including breakfast and dining options
- Promote all hotel amenities, conveniences and programs offered
- Establish friendly relationships with regular hotel clients
Requirements:
- High School (10+2) or 2-year degree from an accredited college in Hotel Management, or relevant subject will be an added value
- Bachelor’s degree in relevant field will be an added value
- Minimum of one - two years of professional experience in the relevant field
- Experience as a guide or guest relationship in a resort set up will be an added benefit
- Have a capability for communication, with the ability to resolve issues in a timely and accurate manner
- Good verbal and written communication skills in English and Nepali
- Good working knowledge of basic computer skills such as Microsoft Word, Excel and email
Salary and Benefits:
- Starting salary will depend upon the experience and qualification
- 6 month probation
- After probation review, Dashain Bonus and other benefits will be applicable
- Opportunity to work with highly motivated, energetic and innovative team
Qualified and interested candidates are requested to submit an application along with most recent Curriculum Vitae (Resume), with 2 referees and expected salary. Applicants must indicate the position being applied for while applying for the posts. Please email your application with current CV (Resume) to vacancy@gorkhagaun.com
Only short listed candidates will be notified for the interview.
Candidates from Gorkha are encouraged to apply for the above vacant posts.
Overview
| Category | Hospitality Tourism Hotel |
| Openings | 1 |
| Experience | 2+ years |
| Education | Please check vacancy details |
| Posted Date | 14 Jul, 2017 |
| Apply Before | 12 Aug, 2017 |
| City |